TIANA PEREIRA
CAMBRIDGE,CANADA
Summary
Detail-focused professional with over 6 years of experience in customer service and team management across diverse roles. Demonstrates strong teamwork, communication, and adaptability skills, enhancing productivity and client satisfaction. Committed to applying critical thinking and organizational skills to foster a supportive and efficient work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Childcare Provider
Coronation Early Learning Child Care Centre
12.2018 - 10.2022
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Communicated with parents regarding child's behavior, daily activities and concerns.
- Supervised and engaged children in age appropriate activities.
- Complied with strict safety and organizational regulations, policies and procedures.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Switchboard Receptionist
401 Auto Rv Canada Inc
11.2021 - 06.2022
- Efficiently managed high call volumes, ensuring professional and positive customer interactions.
- Directed callers to correct departments, enhancing communication flow and customer satisfaction.
- Maintained compliance with safety standards, contributing to a secure work environment.
- Exhibited a helpful attitude, fostering a supportive atmosphere for colleagues and clients.
- Managed daily call volume effectively, ensuring timely connections that enhanced customer satisfaction and streamlined communication.
- Maintained accurate records of customer interactions, contributing to data integrity and enabling better service strategies.
Customer Service Associate
Once Upon A Child
06.2018 - 12.2019
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-day-day duties accurately and efficiently.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Provided quality customer service.
- Organized/stocked new inventory.
- Handled/assisted team members with cash and clean up.
Education
Telecommunications Technician -
Aecon Women In Trades
Cambridge, ONIn Progress - Medical Aesthetics
Gina's College of Advanced Aesthetics
08.2025
Pre-Health Sciences - undefined
Mohawk College of Applied Arts And Technology
Hamilton, ON10.2020
High School Diploma - undefined
St. Benedict Catholic Secondary School
Cambridge, ON06.2019
Skills
- Multitasking (Experienced), Communication, Safety Management, Adaptability, Work Ethic, Organization, Teamwork, Customer Service, Critical Thinking, Inventory Management
Certification
First Aid And CPR Certification - First Aid And CPR Training - Jul 2022
Timeline
Switchboard Receptionist
401 Auto Rv Canada Inc
11.2021 - 06.2022
Childcare Provider
Coronation Early Learning Child Care Centre
12.2018 - 10.2022
Customer Service Associate
Once Upon A Child
06.2018 - 12.2019
In Progress - Medical Aesthetics
Gina's College of Advanced Aesthetics
Pre-Health Sciences - undefined
Mohawk College of Applied Arts And Technology
High School Diploma - undefined
St. Benedict Catholic Secondary School
Telecommunications Technician -
Aecon Women In Trades
Awards
Female athlete of the year, Athletic certificate from the City of Cambridge, National Finalist in Canadian Girls Soccer
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