Tiana Matthews
Compton,CA
Summary
Dynamic and detail-oriented professional with experience at Kaiser Permanente, excelling in delivering personalized patient care and maintaining high standards of cleanliness. Proven ability to streamline processes and enhance customer satisfaction through effective communication and problem-solving skills. Proficient in EMR systems and committed to upholding HIPAA regulations. Proven adaptability ability to handle diverse tasks efficiently.
Overview
15
15
years of professional experience
Work History
Housekeeping Attendant
Kaiser Permanente
09.2024 - Current
- Work effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Dispose of trash, Biohazardous waste, recyclables and linen each day.
- Clean and maintain assigned areas & performs a variety of environmental service duties in & around the medical center in order to maintain a neat, orderly, sanitary, & safe environment.
- Use chemicals by following safety protocols and procedures to avoid injuries.
Patient Specialist
Ironrod Health
10.2018 - 02.2024
- CRM Patient Specialist: Streamlined appointment scheduling processes for increased efficiency and reduced waiting times.
- Communicating over the phone with patients regarding cardiac device information. Patients were contacted to complete orders and help with equipment setup and operation. Troubleshooted when needed. Ensure transmission and billing utilization is maximized..
- Promoted a positive work culture by actively participating in team-building activities that fostered collaboration among staff members.
- RPM Specialist: Monitoring different devices such as blood pressure, weight scale, halter monitors.
Assisted with setup, troubleshooting and equipment drop offs to the Cardiology office. - Data Specialist: Generated reports for different manufacture's and reviewed therapy episodes to
quickly identify issues that require immediate attention
Donor Support Technician
CSL Plasma Center
01.2017 - 01.2018
- Increased donor safety by conducting thorough health screenings before each donation procedure.
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may
occur during the process. Disconnect donor after process is completed. - Enhanced donor satisfaction by providing exceptional customer service and addressing any concerns.
Pharmacy Technician
Central Drugs Pharmacy, Premier Pharmacy, Gardena
01.2013 - 01.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Medicine On Time Packaging (MOT Packaging), Medication Authorization
Records and Recaps (MAR's), put together EKits and utilized automated filling machines.
Guest Service Representative
Target
08.2010 - 02.2013
- Assisted guests with checkouts, returns, exchanges, food service resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Floor Displays, Open/Close operations.
Education
No Degree - Medical Assistant
Brookline College
Tempe, AZ10-2018
Skills
- Deliver personalized Customer service care- focus on "Patients first"
- Medical Terminology completion
- EMR experience ( eClinical, Athena, Epic, Allscripts, etc)
- Quality assurance controls
- Phone Etiquette
- Charting Medical Documentation
- Manage client accounts
- Ordering supplies
- Preparing forms
- Appointment / Follow up Scheduling
- Equipment operation
- Admissions
- Chemical handling
- Maintenance reporting
- Guest issue resolution
- HIPAA/OSHA regulations trained/compliant
- Emergency protocols
- Provide Patient with instructions and general information/education
- Multitasking and prioritizing
- Evaluate and report emergency/alerts to staff or via EMR
Timeline
Housekeeping Attendant
Kaiser Permanente
09.2024 - Current
Patient Specialist
Ironrod Health
10.2018 - 02.2024
Donor Support Technician
CSL Plasma Center
01.2017 - 01.2018
Pharmacy Technician
Central Drugs Pharmacy, Premier Pharmacy, Gardena
01.2013 - 01.2016
Guest Service Representative
Target
08.2010 - 02.2013
No Degree - Medical Assistant
Brookline College
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