Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiana Choice

Sacramento,Ca

Summary

Warehouse professional bringing hands-on experience in optimizing warehouse workflows and ensuring timely order fulfillment. Known for reliability and adaptability, effectively collaborating with team members to meet changing demands. Skilled in inventory management, order picking, and safety compliance. Certified to operate multiple types of heavy equipment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Process Guide

Amazon
04.2023 - Current
  • Reduced error rates by implementing robust quality control measures within critical processes, performing in the top 5% of the building.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Performed regular audits to ensure compliance with established procedures and guidelines.
  • Implemented process improvements for increased productivity and cost savings.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced process efficiency by streamlining workflows and reducing bottlenecks.
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
  • Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.

Guest Services Associate

Embassy Suites Riverside Promenade By Hilton
06.2021 - 01.2023
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Performed concierge services for guests.

Customer Service Agent

Horizon Air
04.2017 - 05.2021
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adapted to new applications and maintained knowledge of current technologies.

Office Supervisor

Recycling Industries
06.2010 - 10.2016
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Education

Some College (No Degree) - General Studies

Yuba Community College
Marysville, Ca

Skills

  • Documentation and reporting
  • Report preparation
  • International sales support
  • Complaint resolution
  • Empathetic and genuine
  • Shipping procedures understanding
  • Warehousing functions
  • Strategic sales knowledge
  • Route dispatch
  • Complex Problem-solving
  • Operations management
  • Training and mentoring
  • Verbal and written communication

Certification

  • Certified on multiple equipment types, including Order Picker, RC, and Walkie [Company Name] - [Timeframe]

Timeline

Process Guide

Amazon
04.2023 - Current

Guest Services Associate

Embassy Suites Riverside Promenade By Hilton
06.2021 - 01.2023

Customer Service Agent

Horizon Air
04.2017 - 05.2021

Office Supervisor

Recycling Industries
06.2010 - 10.2016

Some College (No Degree) - General Studies

Yuba Community College

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Tiana Choice