TIANA BUCHANAN
Kippen
Summary
I am a great team player. I can handle negative people in a professional manner, both customers and co-workers. I genuinely like people, and value relationships and connection with others. I have natural leadership abilities and can see when a job needs to be done, how to get it done, and how to enlist others to achieve the results that are necessary. I have no problems multitasking; I thrive on being busy, and I am able to work efficiently in high-stress environments. I can pick up any computer systems quickly, and settle into new work environments easily. I have a strong background in overseeing daily operations, managing team members, and enhancing productivity. I have professional customer service skills, and I am committed to fostering positive work environments and driving business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager/Store Manager
Tim Hortons
01.2023 - Current
- Performed administrative tasks such as filing paperwork, preparing documents.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with company policies, procedures, and regulations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
Farm Hand
Frontier Holsteins
01.2022 - 01.2023
- Cleaned out barns, stalls, pens, and other animal enclosures on a regular basis.
- Fed and watered livestock and monitored food and water supplies.
- Monitored animal health, identifying and reporting any signs of illness.
- Operated farm machinery
Counter Staff
Tim Hortons
01.2018 - 01.2019
- Adhered to company policies regarding attendance and punctuality.
- Prepared hot beverages such as coffee or espresso drinks according to company recipes.
- Checked temperatures of food products to ensure freshness and safety guidelines were met.
- Ensured that restaurant standards were met regarding product presentation, quality control and cleanliness.
- Maintained safe food handling practices to prevent germ spread.
- Assembled and served meals according to specific guest requirements.
- Verified accuracy of orders before delivery to ensure customer satisfaction.
- Recorded sales transactions quickly and accurately into POS system.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Greeted customers in a friendly and courteous manner.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Performed opening and closing duties such as inventory checks, stocking supplies, cleaning work area.
Retail Sales Manager/Head Cashier
Seaforth
01.2013 - 01.2018
- Balancing invoices from various companies, matching remittance slips to appropriate invoices, and processing payments.
- Received truck deliveries, matched products ordered with packing slips, and recorded them in the computer system.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Analyzed sales data to identify trends, opportunities for growth, and areas requiring improvement.
- Maintained a clean work environment to promote safety standards.
- Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Processed customer payments quickly and returned exact change and receipts.
Skills
- Quick learner
- Versatile
- Personable
- Goal oriented
- Physically fit
- Professional
- Team leadership strength
Hobbies and Interests
- Playing piano
- Writing
- Drawing
- Hiking
- Camping
References
- Evan Klaver, Owner, Frontier Holsteins, 519-319-4671
- John Blanchard, Manager, Rona Seaforth, 519-527-0770
- Linda Billson, Former Manager, UPI Gasbar, 519-440-2539
Certification
- Safe Food Handling
Timeline
Assistant General Manager/Store Manager
Tim Hortons
01.2023 - Current
Farm Hand
Frontier Holsteins
01.2022 - 01.2023
Counter Staff
Tim Hortons
01.2018 - 01.2019
Retail Sales Manager/Head Cashier
Seaforth
01.2013 - 01.2018