Tiana Borschneck
Edmonton ,AB
Summary
Customer focused Service Advisor with 5+ years of experience in high volume dealership environments. Skilled in repair order management, estimate preparation, customer communication, and technician coordination. Experienced in explaining technical information, coordinating repairs, and building strong customer relationships. Seeking to transition into a Heavy Duty Service Advisor role.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Service Advisor
Toyota on the Trail
Edmonton, AB
03.2024 - 07.2026
- Generated an average of $100,000 in gross profit per month over the past three months.
- Managed 15-20 repair orders per day in a high volume service department.
- Coordinated customer repair orders from initial write up through vehicle delivery.
- Prepared repair estimates and explained maintenance recommendations and repair requirements.
- Coordinated with technicians and parts departments to ensure efficient workflow and timely repairs.
- Communicated repair findings, timelines, and costs to customers.
- Documented customer concerns and technician recommendations accurately.
- Processed invoices and payments while maintaining strong customer satisfaction.
- Managed high volume workloads while balancing customer expectations and shop capacity.
- Built long term customer relationships through consistent communication, follow up, and personalized service.
Service Advisor
Ericksen Nissan
Edmonton, AB
05.2023 - 03.2024
- Advised customers on vehicle maintenance and repair requirements based on their service needs.
- Prepared repair estimates and secured customer approvals for recommended work.
- Coordinated repairs with technicians, ensuring timely updates to customers on repair progress.
- Maintained accurate repair orders and service documentation.
- Assisted customers in understanding repair recommendations and preventative maintenance requirements.
- Responded promptly to customer inquiries by phone, email, and in person.
- Scheduled service appointments while supporting efficient shop workflow
Service Coordinator / Internal Advisor / Reception
Ericksen Nissan
Edmonton, AB
08.2021 - 05.2023
- Promoted from Receptionist to Service Coordinator based on strong performance and adaptability.
- Scheduled service appointments and coordinated technician workflow.
- Coordinated administrative support between Service and Sales departments to ensure efficient communication and workflow.
- Created repair orders and managed customer documentation.
- Supported vehicle inspection processes and service operations.
- Processed customer payments and maintained service records.
Receptionist
Spasation Salon & Spa
Edmonton, AB
05.2019 - 03.2020
- Managed appointment scheduling and customer communications.
- Provided professional customer service and administrative support.
- Processed payments and maintained records.
- Maintained inventory and purchase order documentation.
Processing Associate
Goodwill
Edmonton, AB
11.2018 - 06.2019
- Assisted with warehouse and inventory operations to ensure seamless workflow.
- Ensured organization, accuracy, and productivity in fast paced environment.
Education
Northern Alberta Institute of Technology
Edmonton, ABArgyll Centre
Edmonton, ABSkills
- Service Advising & Customer Relations
- Estimate Preparation
- Parts Coordination
- Workflow Management
- Repair Recommendations
- Customer Follow-Up
- Problem Solving
- Repair Order Management
- Technician Coordination
- Service Scheduling
- Invoicing & Payment Processing
- Warranty Administration
- CDK Drive
- Microsoft 365
Certification
- Standard First Aid & CPR/AED Level C
- Class 5 Driver's License
Timeline
Service Advisor
Toyota on the Trail
03.2024 - 07.2026
Service Advisor
Ericksen Nissan
05.2023 - 03.2024
Service Coordinator / Internal Advisor / Reception
Ericksen Nissan
08.2021 - 05.2023
Receptionist
Spasation Salon & Spa
05.2019 - 03.2020
Processing Associate
Goodwill
11.2018 - 06.2019
Northern Alberta Institute of Technology
Argyll Centre