TIANA ANASTOPOULOS
Vaughan
Summary
Detail-oriented and organized professional currently pursuing a CIP designation with hands-on experience in financial management, audits, and operational processes. I enjoy analyzing data, identifying solutions, and helping teams run smoothly, while maintaining accuracy and compliance. Eager to bring my attention to detail, problem-solving skills, and collaborative mindset to a Junior Underwriter role.
Overview
6
6
years of professional experience
Work History
Administrative Assistant - Operations
ASWR Franchising Corp
05.2025 - Current
- Support managers with scheduling, correspondence, and communication within the corporate flagship.
- Maintain operational records, vendor documents, and compliance files.
- Assist with data tracking, report creation, and special projects.
- Managed scheduling for staff, optimizing coverage during peak hours and enhancing workflow efficiency.
- Oversaw inventory management processes, ensuring compliance with company standards and reducing waste.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Liaised between clients and vendors and maintained effective lines of communication.
- Performed multi-location operational audits, maintaining detailed records and communicating corrective actions to support compliance and reduce potential risk exposure.
- Coordinated deposits for government remittances, maintaining accuracy, confidentiality, and accountability to reduce financial risk.
Restaurant Supervisor
AllStar Wings and Ribs
05.2025 - Current
- Supervise daily restaurant operations, ensuring adherence to food safety and sanitation standards.
- Resolve customer complaints swiftly, enhancing guest satisfaction and loyalty.
- Coordinate team meetings to discuss performance metrics and improvement strategies.
- Streamline communication between front-of-house and kitchen staff, fostering teamwork and efficiency.
- Increase repeat business through excellent customer service, maintaining strong relationships with patrons.
- Improve financial record accuracy by managing semiweekly deposits, reconciling cash receipts, and maintaining organized documentation used for internal audits and reporting.
Server
Allstar Wings and Ribs
05.2023 - Current
- Manage food and drink orders using POS system, ensuring accuracy and timely delivery to tables.
- Deliver exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolve concerns to ensure a positive customer experience.
Supervisor & Trainer
Loukoumania Café
10.2019 - 09.2023
- Trained new staff on POS, service standards, and daily procedures.
- Handled opening/closing duties and shift leadership.
- Ensured policy adherence and high customer service standards.
- Oversaw cash handling processes, verifying transactions and maintaining documentation to support accountability and minimize errors.
Vice President
Maids of Athena - AHEPA
04.2025 - Current
- Oversee branch operations and strategic initiatives, ensuring alignment with organizational goals and compliance with policies.
- Coordinate and execute community events, fundraisers and programs, managing logistics, timelines, and resources effectively.
- Develop and maintain accurate records of branch activities, budgets, and participation metrics for reporting to leadership.
- Act as liaison between youth members and board leadership, facilitating communication and resolving operational challenges.
- Identify opportunities to improve branch processes and member engagement, contributing to long-term program growth.
Education
Bachelor of Arts - Political Science
Queen's University
01.2025
Skills
- Financial recordkeeping, cash handling, and deposit management
- Risk assessment and operational compliance
- Data tracking, reporting, and documentation accuracy
- Process improvement and workflow optimization
- Team leadership, coordination, and staff scheduling
- Customer service and relationship management
- Event planning, outreach, and stakeholder communication
- Confidentiality, integrity, and adherence to regulatory standards
- Multi-location auditing and discrepancy resolution
Interests
- Working towards a CIP designation with an interest in commercial underwriting.
Languages
English
Native or Bilingual
French
Limited Working
Greek
Elementary
Timeline
Restaurant Supervisor
AllStar Wings and Ribs
05.2025 - Current
Administrative Assistant - Operations
ASWR Franchising Corp
05.2025 - Current
Vice President
Maids of Athena - AHEPA
04.2025 - Current
Server
Allstar Wings and Ribs
05.2023 - Current
Supervisor & Trainer
Loukoumania Café
10.2019 - 09.2023
Bachelor of Arts - Political Science
Queen's University