Tiana Allen
Apple Valley
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Impact Care Medical Group
07.2024 - Current
- Taking vitals, chief complaints, capillary punctures, IM, Injections, ID, charting, Infection Control, urinalysis, EKG, rooming patients, assisting the physicians, sending out labs, ICD Coding, HCG testing, Triage, Gluteus and Deltoid Injections showing Respect and Empathy, dependable, team player, work in a fast paced environment, Urinalysis, Checking glucose, VFC Certified, Strep Test, Covid Test,
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Obtained client medical history, medication information, symptoms, and allergies.
Hotel Front Desk Agent
Best Western
04.2021 - Current
- Front Desk Agent Applying Customer Service, Answering Phone Calls Throughout The Day Providing Customer Service, Checking People In And Out Applying Payments And Deposits To The Correct Debit Or Credit Card, Communicating With House Keeping Wich Rooms Are Vacant Dirty Or Vacant Clean Wich Guest Are Stay Overs Or Extending, Setting Out Breakfast For The Guest Also Fresh Coffee And Water
Guest Information Ticket Sales
Disneyland
07.2022 - 01.2024
- I handled all inquiring calls regarding tickets sales for the Walt Disney company
- By providing excellence customer service in a timely manner
- I handled purchases over the phone as well as providing general information to the guest
- Working in a extremely high fast paced call center
Manager
Romona Speedway
08.2020 - 05.2021
- Lead Cashier, Provide Customer Service, Open Store, Count Safe, Count Register, Count Lottery, Provide Lottery, Propane, Clean Gas Pumps, Clean Store, Sell Merchandise
Manager
Westpoint Medical
03.2017 - 07.2020
- Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail
- Mail also schedule meetings and travel for executives
- Answer phones and operate a switchboard
- Route calls to specific people
- Answer inquiries about company
- Greet visitors warmly and make sure they are comfortable
- Call persons waiting for visitor and book them a room to meet in
- Schedule meetings and conference rooms
- Make coffee and set out food
- Ensure reception area is tidy
- Coordinate mail flow in and out of office
- Coordinate office activities
- Handle phone calls from people calling in sick
- Gather personal and insurance information
- Hand out employee applications
- Arrange appointments
- Cash out people when necessary
- Validate parking tickets
- Give visitors badges and direct them to where they can sign in
- Issue parking passes
- Send email and faxes
- Collect and distribute parcels and other mail
- Perform basic bookkeeping, filing, and clerical duties
- Prepare travel vouchers
- Take and relay messages
- Update appointment calendars
- Schedule follow-up appointments
Operations Manager
McDonald's
07.2013 - 02.2017
- Take customer orders, prepare menu items, and display a friendly attitude at all times
- Work at restaurant front counters and drive-thru windows
- Replace inventories and food supplies when necessary and sanitize dining rooms and work stations
- Opening Manager, count safe, count inventory, and provide excellent customer service
Education
Vocational Education and Training - Medical Assisting
San Joaquin Valley College
Hesperia, CA10.2024
Diploma - All
Silverado High School
06.2013
Skills
- Serving
- Triage
- Laboratory Experience
- Patient Care
- Medical Records
- Experience Administering Injections
- Computer skills
- Vital Signs
- Cash handling
- Front desk
- Phone Etiquette
- Fast Paced Learner
- Quick On Feet
- Manager Skills
- Clerical experience
- Sales
- Venipuncture
- EMR Systems
- Infection Control Training
- Cleaning
- HIPAA compliance
- Patient scheduling
- Teamwork orientation
- Performance analysis
- Strong leadership
- Employee motivation
- Sterilization techniques
- Staff training
- Patient documentation
- Phone and email etiquette
- Vital sign monitoring
- Problem-solving skills
- Specimens collection and processing
- Room availability
- Medication administration
- Electronic health records
- Policies and procedures implementation
- Laboratory maintenance
- Medical equipment operation
- Patient-focused care
- Problem-solving abilities
Accomplishments
I have accomplished getting Dean's list twice and 2 awards while in my medical assistant program, I also got hired from my externship that the school placed me at.
Certification
- CPR Certification
- Certified Medical Assistant
Timeline
Certified Medical Assistant
Impact Care Medical Group
07.2024 - Current
Guest Information Ticket Sales
Disneyland
07.2022 - 01.2024
Hotel Front Desk Agent
Best Western
04.2021 - Current
Manager
Romona Speedway
08.2020 - 05.2021
Manager
Westpoint Medical
03.2017 - 07.2020
Operations Manager
McDonald's
07.2013 - 02.2017
Diploma - All
Silverado High School
- CPR Certification
- Certified Medical Assistant
Vocational Education and Training - Medical Assisting
San Joaquin Valley College
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