Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Hi, I’m
Tia Warren
Summary
Work History
Royal Oak Dental Centre
Dental Receptionist
2023.06 - Current (1 year & 3 months)
Job overview
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Britesparks International School Manila, Philippines
High School Diploma
05.2018
University Overview
Skills
- Patient Interviews
- Office Coordination
- Reading Comprehension
- Patient Dental Histories
- Verbal and Written Communication
- Scheduling Tests and Procedures
- Dental Staff Support
- Patient Health Information Access
- Financial Plan Options
- Taking Client Histories
- Patient Service
- Preparing Treatment Rooms
- Front Office Management
Timeline
Dental Receptionist
Royal Oak Dental Centre
2023.06 - Current (1 year & 3 months)
Britesparks International School
High School Diploma
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