Overview
Work History
Education
Skills
Timeline
Generic

Tia Thomson

Hamilton,ON

Overview

9
9
years of professional experience

Work History

Underwriter

Totten Insurance Group
05.2024 - Current
  • Developed and implemented strategies for professional lines products, including Directors & Officers, Errors & Omissions and cyber liability
  • Collaborated with agents and brokers too gather necessary information, clarify coverage requirements and negotiate policy terms and conditions
  • Maintained a profitable book of business by monitoring policy performance and adjusting underwriting approaches
  • Reviewed and approved endorsements and renewals ensuring they align with the risk profile and market conditions

Customer Service Representative

BFL Canada
09.2023 - 05.2024
  • Request and follow up with insurers /clients for outstanding information endorsements, or policy documentation
  • Prepare proposals for renewals and new business
  • Respond to telephone calls and written inquires from clients and underwriters
  • Review policy wordings and documentation for accuracy and completeness
  • Invoice, manage and follow up on outstanding client receivables

Personal and Commercial Line Account Manager

Tripemco Insurance Group
12.2019 - 09.2023
  • Provide written responses to inquires received via online services
  • Proactively collect and update existing client's information
  • Accessing various insurance company websites, computer systems and resources
  • Assessed client needs, provided quotations and made recommendations for insurance services
  • Prepared financial agreements and invoiced transactions for clients.

Group Insurance Advisor

HUB International
03.2018 - 08.2018
  • Worked in queue call center environment
  • Documented detailed records of customer interactions and activities in Broker Management Software
  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget
  • Up sell and cross sell current clients
  • Pulled MVR and Auto Plus Reports efficiently.

Remarket Specialist/ Service

My Insurance Broker
11.2015 - 03.2018
  • Pulled MVR and Auto Plus Reports
  • Engaged with customers and provided high level of service by carefully explaining details about documents
  • Analyzed customers needs and provided best options.

Education

Diploma in Paralegal Studies -

Trios College
Hamilton, ON
09.2019

RIBO -

Registed Insurance Broker of Ontario (RIBO)
Toronto, ON
10.2016

Diploma in Insurance -

Mohawk College of Applied Arts and Technology
Hamilton, ON
01.2015

Skills

  • Able to work effectively under pressure
  • Strong written and oral communication skills
  • Courteous, empathetic, and accurate
  • Effective problem-solving skills
  • Excellent organizational skills
  • Able to adapt to new challenges
  • Computer Skills & Keyboarding
  • Microsoft Office 2019 (Word, PowerPoint, Excel)
  • Power Broker
  • Epic
  • TAM
  • Policy Works

Timeline

Underwriter

Totten Insurance Group
05.2024 - Current

Customer Service Representative

BFL Canada
09.2023 - 05.2024

Personal and Commercial Line Account Manager

Tripemco Insurance Group
12.2019 - 09.2023

Group Insurance Advisor

HUB International
03.2018 - 08.2018

Remarket Specialist/ Service

My Insurance Broker
11.2015 - 03.2018

Diploma in Paralegal Studies -

Trios College

RIBO -

Registed Insurance Broker of Ontario (RIBO)

Diploma in Insurance -

Mohawk College of Applied Arts and Technology

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Tia Thomson