Tia Thomson
Hamilton,ON
Overview
9
9
years of professional experience
Work History
Underwriter
Totten Insurance Group
05.2024 - Current
- Developed and implemented strategies for professional lines products, including Directors & Officers, Errors & Omissions and cyber liability
- Collaborated with agents and brokers too gather necessary information, clarify coverage requirements and negotiate policy terms and conditions
- Maintained a profitable book of business by monitoring policy performance and adjusting underwriting approaches
- Reviewed and approved endorsements and renewals ensuring they align with the risk profile and market conditions
Customer Service Representative
BFL Canada
09.2023 - 05.2024
- Request and follow up with insurers /clients for outstanding information endorsements, or policy documentation
- Prepare proposals for renewals and new business
- Respond to telephone calls and written inquires from clients and underwriters
- Review policy wordings and documentation for accuracy and completeness
- Invoice, manage and follow up on outstanding client receivables
Personal and Commercial Line Account Manager
Tripemco Insurance Group
12.2019 - 09.2023
- Provide written responses to inquires received via online services
- Proactively collect and update existing client's information
- Accessing various insurance company websites, computer systems and resources
- Assessed client needs, provided quotations and made recommendations for insurance services
- Prepared financial agreements and invoiced transactions for clients.
Group Insurance Advisor
HUB International
03.2018 - 08.2018
- Worked in queue call center environment
- Documented detailed records of customer interactions and activities in Broker Management Software
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget
- Up sell and cross sell current clients
- Pulled MVR and Auto Plus Reports efficiently.
Remarket Specialist/ Service
My Insurance Broker
11.2015 - 03.2018
- Pulled MVR and Auto Plus Reports
- Engaged with customers and provided high level of service by carefully explaining details about documents
- Analyzed customers needs and provided best options.
Education
Diploma in Paralegal Studies -
Trios College
Hamilton, ON09.2019
RIBO -
Registed Insurance Broker of Ontario (RIBO)
Toronto, ON10.2016
Diploma in Insurance -
Mohawk College of Applied Arts and Technology
Hamilton, ON01.2015
Skills
- Able to work effectively under pressure
- Strong written and oral communication skills
- Courteous, empathetic, and accurate
- Effective problem-solving skills
- Excellent organizational skills
- Able to adapt to new challenges
- Computer Skills & Keyboarding
- Microsoft Office 2019 (Word, PowerPoint, Excel)
- Power Broker
- Epic
- TAM
- Policy Works
Timeline
Underwriter
Totten Insurance Group
05.2024 - Current
Customer Service Representative
BFL Canada
09.2023 - 05.2024
Personal and Commercial Line Account Manager
Tripemco Insurance Group
12.2019 - 09.2023
Group Insurance Advisor
HUB International
03.2018 - 08.2018
Remarket Specialist/ Service
My Insurance Broker
11.2015 - 03.2018
Diploma in Paralegal Studies -
Trios College
RIBO -
Registed Insurance Broker of Ontario (RIBO)
Diploma in Insurance -
Mohawk College of Applied Arts and Technology