Tia Phan
Victoria,BC
Summary
Proven team player that is organized, creative and a quick thinker, demonstrated through impactful guest relations at Baptist Housing - Marrion Village. Excelled in problem-solving and efficiently trained peers at Loyaltea, enhancing customer satisfaction. Skilled in daily cash audits, ensuring accuracy and trust. Outgoing Greeter with 5 years of experience in customer service. Successful at directing customers efficiently and answering questions thoroughly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Greeter
Baptist Housing - Marrion Villlage
06.2022 - Current
- Acted as first point of contact for visiting facility and residents.
- Fielded customer complaints and notified managers.
- Answered visitor questions and pointed individuals in right directions.
- Assisting in administrative duties.
- Led and assisted with daily activities for residents.
Barista
Loyaltea
05.2019 - 04.2022
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respect.
Education
University Transfer - Science -
Camosun College
Victoria, BCPractical Nursing -
Camosun College
Victoria, BC2025
High School Diploma -
Spectrum Community School
Victoria, BC06.2020
Skills
- Guest Relations
- Creativity and Innovation
- Effective problem solving
- Working efficiently with team
Certification
Basic Life Support
First Aid & CPR/AED level C
Timeline
Greeter
Baptist Housing - Marrion Villlage
06.2022 - Current
Barista
Loyaltea
05.2019 - 04.2022
University Transfer - Science -
Camosun College
Practical Nursing -
Camosun College
High School Diploma -
Spectrum Community School
Basic Life Support
First Aid & CPR/AED level C
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