Tia Martin
Santa Cruz Police Department
Aptos
18
years of professional experience
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adaptation to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Work History
Administrative Assistant III
5 Years 10 Months- Responsible for processing department financials for payment.
- Manage department’s hiring process, and employee onboarding.
- Coordinate with IT and Facilities teams to schedule equipment installations and maintenance.
- Manage confidential records, reports, and case files with accuracy and discretion.
- Schedule meetings, maintain calendars, and coordinate departmental communications.
Personal Banker
4 Months- Facilitated transactions for personal and business accounts, ensuring customer satisfaction.
- Established new personal, business, and loan products to meet customer needs.
- Performed daily maintenance on ATM to ensure functionality and processed customer deposits efficiently.
- Kept customers apprised of the bank's promotions and the current bank rates.
Postal Carrier
2 Years 2 Months- Sorted and cased mail, organized and loaded packages into truck for daily delivery to over 630 stops on designated route, ensuring timely and accurate service.
- Collected mail and packages from customers, businesses, and designated collection points, facilitating efficient mail distribution.
- Trained new carriers on delivery procedures and best practices, enhancing onboarding experience and team readiness.
- Was the on-the-job trainer for new carriers.
IT Dispatcher
2 Years 5 Months- Coordinated daily schedules for on-site appointments, client calls, and projects with technicians.
- Managed inventory by ordering and allocating products to job assignments and clients, reconciling monthly to maintain accurate stock levels.
- Coordinated with vendors to fulfill purchase orders, complete warranty work, and replace equipment, ensuring client needs were met promptly.
- Coordinated incoming service requests and assigned resources based on priority and availability.
- Monitored dispatch queues to ensure timely response and accurate status updates.
IT Dispatcher
- Placed Network Management Solutions. Hired as a temporary employee from 10/2015 to 10/2015. Hired full-time in 10/2015.
Office Coordinator
6 Months- Placed with Kennolyn Camps.
- Registered campers for sessions and activities, processed deposits and payments, and issued refunds to ensure smooth financial transactions.
- Communicated with parents about session schedules, policies, and required forms to facilitate informed participation.
Accounts Receivable Clerk
5 Months- Placed with Epic Wines.
- Monitored customer accounts, investigated discrepancies in partial payments and shipments, ensuring timely resolution.
- Executed billing and payment allocation, approved delivery orders under tight deadlines to maintain cash flow.
- Collaborated with area reps and new clients to open accounts, assessed financials for credit limits, and verified business and liquor licenses.
Office Coordinator
6 Months- Placed with Kennolyn Camps.
- Registered campers for sessions and activities, processed deposits and payments, and issued refunds to ensure smooth financial transactions.
- Communicated with parents about session schedules, policies, and required forms to facilitate informed participation.
Customer Service Representative
6 Months- Facilitated personal and business account transactions, ensuring accurate and efficient service.
- Performed daily ATM maintenance, balancing and replenishing cash, and processing deposits to enhance customer experience.
- Kept customers apprised of the bank's promotions and the current bank rates.
Executive Administrative Assistant
4 Years 6 Months- Processed reservations for County facilities including the Recreation Center, Spirit Hall Ice Arena, Cam-Plex, and Bicentennial Parks.
- Collaborated with Executive Director, Activity Programmers, and Facility Supervisors to schedule, promote, and organize facility and County events, programs, and sports leagues.
- Managed daily deposits from Recreation facilities and Bell Nob Golf Course, ensuring accurate financial reporting and compliance with County procedures.
- Other duties included preparing invoices from the Recreation facilities, for Board approval. Also, creating facility use, activity and financial reports of the facilities, to be presented at the Board meetings
Skills
Administrative operations
Financial administration
Invoice processing
Microsoft Office Suite
Calendar management
Event coordination
Financial reporting
Confidential document control
Tech-Savvy
Problem-solving
Attention to detail
Client relations
Timeline
Administrative Assistant III
Santa Cruz Police Department
01.2021 - CurrentRead More
Personal Banker
BBVA Bank
09.2020 - 01.2021Read More
Postal Carrier
United States Post Office
03.2018 - 05.2020Read More
IT Dispatcher
Network Management Solutions
10.2015 - 03.2018Read More
IT Dispatcher
Express Employment Professionals
10.2015 - 10.2015Read More
Office Coordinator
Express Employment Professionals
03.2015 - 09.2015Read More
Accounts Receivable Clerk
Express Employment Professionals
09.2014 - 02.2015Read More
Office Coordinator
Express Employment Professionals
03.2014 - 09.2014Read More
Customer Service Representative
First Bank
08.2013 - 02.2014Read More
Executive Administrative Assistant
Campbell County Parks and Recreation
12.2008 - 06.2013Read More