Tiana Olexa-Lesage
Edmonton,AB
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Source Adult
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Manager
John Howard Society
11.2020 - 04.2022
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Auto Body Apprentice
Boyd Autobody & Glass
09.2016 - 11.2019
- Completed routine maintenance tasks on shop equipment as required preventing downtime due to malfunctions or improper care.
- Improved customer satisfaction by providing high-quality auto body repairs and timely service.
- Enhanced customer trust by thoroughly explaining repair processes and costs upfront.
- Adhered to all company policies and procedures while performing auto body repairs guaranteeing consistent quality and safety standards.
- Assisted senior technicians in completing complex repair jobs for increased shop efficiency.
- Expertly utilized hand tools, power tools, sanders, grinders, airbrushes, pneumatic hammers while working on auto body repairs to achieve desired results consistently.
- Performed structural and non-structural repairs on variety of vehicle models.
Education
Grade 12 Diploma -
Fort McMurray Composite High School
Fort McMurray, AB2012
Skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Supervision
- Workload Management
- Sales Strategies
- Policy Enforcement
- Written Communication
- Emergency Response
Languages
English
Timeline
Assistant Manager
Source Adult
01.2024 - Current
Manager
John Howard Society
11.2020 - 04.2022
Auto Body Apprentice
Boyd Autobody & Glass
09.2016 - 11.2019
Grade 12 Diploma -
Fort McMurray Composite High School
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