Tia Hopkins
Vancouver
Summary
Experienced Personal Assistant and Receptionist with background in both remote and office settings. I offer superior competencies in client care, professional calendar management, travel and event arrangement, and business decorum.
I have the ability to take on multiple tasks with excellent time management abilities and resourcefulness. I am skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. I am available for flexible hours weekly, including weekends and evenings. I am personable, energetic, and committed to delivering excellence in all facets of customer service and administrative support.
Overview
12
12
years of professional experience
Work History
Executive Personal Assistant
Individual Employer
08.2022 - 05.2024
- Managed professional and personal scheduling, including agendas, mail, email, phone calls, client management, and other company logistics.
- Coordinated scheduling and calendar management, including handling errands and day-to-day tasks.
- Managed travel and event planning, including corporate gifts, promotional items, activities, accommodations, transportation, and meals.
- Attended corporate and networking functions as ambassador and representative, including meetings, conferences, product launches, ceremonies, charity events and galas.
- Demonstrated professionalism, maintaining confidentiality and discretion in sensitive or stressful situations
Flight Attendant
Pacific Coastal - WestJet Link
01.2022 - 06.2022
- Ability to collaborate with other multidisciplinary team members by demonstrating respect, friendliness and willingness to help wherever needed.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to take off
- Offered personalized assistance to children, elderly and passengers with special needs.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Professional demeanour to passengers while adhering to all safety procures & monitoring security assistance.
Receptionist
Alberta Ballet School
12.2019 - 03.2020
- Ability to manage time and prioritize multiple tasks by confirming appointments, communicated with clients and updated client records.
- Maintained a strict patient privacy, confidentiality and accurate record keeping.
- Managed multiple tasks and met time-sensitive deadlines.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Resolve customer issues and schedule appointments
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments and meetings for senior management team by a working knowledge of Microsoft office programs.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Guest Service Representative
Art Commons
09.2018 - 11.2019
- Responsible for a fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintain CRM data integrity by regular updates, compile reports and attend calls and meetings as required
Bartender
Cowboys Dance Hall
03.2017 - 01.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Consulted with managers to organize special events and promotions.
- Increased bar revenue through development and marketing of business
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Improved and applied social media marketing strategies to increase patronage.
- Orchestrated numerous of client tell to boost bar profitability
Server
Earls
10.2014 - 11.2017
- Shared extensive knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest with staying up to date with menu changes.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Ensured that overall cleanliness and stock of restaurant exceeds expectations to increase efficiency while working tables.
- Health & safety conscious and actively involved in maintaining a safe work environment including attentive detail & knowledge for allergies and intolerances.
- Took proper measures to ensure and posted in a timely manner such as guests bills are presented & correctly disputed.
Sales Supervisor
Fantasy Dance and Active Wear
07.2012 - 10.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed daily sales floor operations to improve customer loyalty and strengthen brand.
- Arranged items in favorable positions and areas of store for optimal sales.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Monitored phone calls for quality assurance.
- Constructed displays and signs to promote specified products and sales promotions.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
- Accountability to drive sales growth through existing and acquiring new customer accounts, ensuring sales targets are achieved and directly manage client growth and profitability to build long lasting relationships.
Dance Instructor
Dance House
09.2013 - 05.2016
- Planned and oversaw group, couples and individual dance performances.
- Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
- Worked in team-based environment
- Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
- Utilized different styles of teaching to accommodate students of all capabilities and ages.
Education
High School Diploma -
Hunting Hills High School
Red Deer, AB06.2014
Skills
- Professional demeanor
- Customer/Client relations
- Conflict Resolution
- Performance improvement
- Scheduling
- Time management
- Strategic planning
- Hospitality service expertise
- Sales
- Multi tasking
- Expense Reporting
- Cleanliness and sanitation
- First Aid/ CPR certification
- Meeting planning
Timeline
Executive Personal Assistant
Individual Employer
08.2022 - 05.2024
Flight Attendant
Pacific Coastal - WestJet Link
01.2022 - 06.2022
Receptionist
Alberta Ballet School
12.2019 - 03.2020
Guest Service Representative
Art Commons
09.2018 - 11.2019
Bartender
Cowboys Dance Hall
03.2017 - 01.2018
Server
Earls
10.2014 - 11.2017
Dance Instructor
Dance House
09.2013 - 05.2016
Sales Supervisor
Fantasy Dance and Active Wear
07.2012 - 10.2016
High School Diploma -
Hunting Hills High School
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