Tia Dedhia
Toronto ,Canada
Summary
Customer Service Representative with experience in client support, technical assistance, and administrative coordination. Adept at resolving inquiries, enhancing operational efficiency through CRM tools, and driving customer satisfaction through efficient service and effective upselling.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Immediate Response Inc
Mississauga, Ontario
03.2023 - Current
- Responded to 50–70 daily inquiries via phone and email for Canadian Red Cross–affiliated training programs, maintaining a high customer satisfaction rate
- Used CRM systems to track, document and resolve issues, contributing to a 20% increase in client enrollments
- Assisted with registrations and technical support, upsold services and drove 30% customer retention through consistent follow-ups
- Streamlined processes, achieving a 75% reduction in average handling time and exceeded monthly sales targets by 10–12%
Customer Engagement and Administrative Assistant
RD Landscape
Toronto, Ontario
08.2022 - 02.2024
- Coordinated communication between clients and teams, scheduled services, answered enquiries, ensuring timely project completion and response times
- Performed data entry, invoicing, and general admin tasks, ensuring 100% accuracy and timely processing of orders
- Supported marketing campaigns and social media content, leading to a 15% increase in customer engagement and retention
Education
Post-Graduate Certificate - Human Resource Management
Niagara College
Toronto, ON10-2024
Post-Graduate Certificate - International Business
Niagara College
Toronto, ON08-2023
Skills
- Customer-Centered Communication
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Google Workspace
- CRM Software (Salesforce, HubSpot)
- Data Entry & Invoicing
- Scheduling & Service Quoting
- Empathy & Active Listening
- Conflict Resolution and Technical Trouble-shooting
- Time Management & Organization
- Upselling & Sales Experience
- Team Collaboration in Remote Settings
- Multitasking in Fast-Paced Environments
Timeline
Customer Service Representative
Immediate Response Inc
03.2023 - Current
Customer Engagement and Administrative Assistant
RD Landscape
08.2022 - 02.2024
Post-Graduate Certificate - Human Resource Management
Niagara College
Post-Graduate Certificate - International Business
Niagara College
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