Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Cetin

Ayr,ON

Summary

Professional planner with focus on maintenance operations, bringing valuable experience in workflow optimization and resource management. Known for collaborative approach and achieving consistent results, ensuring reliability and operational efficiency. Highly adaptable to changing needs, leveraging skills in planning, scheduling, and problem-solving to meet organizational goals.


Overview

2026
2026
years of professional experience

Work History

Maintenance Planner

AGS Automotive Systems
02.2021 - Current
  • Coordinate maintenance activities with operations and engineering teams (Production, Quality, E2Z Coat-line, Solutions. Etc...)
  • Create and manage work orders (PMs, PDMS, Repairs, Improvement projects, Breakdowns, overhauls etc..) using CMMS software
  • Estimate labour, materials, and time required for maintenance tasks and provide availability of resources (skilled trades and contractors) and parts fore special projects or overhaul repairs.
  • Monitor equipment performance and maintenance history
  • Ensure compliance with safety and regulatory standards
  • Ensure union provided contractor notification per the collective agreement.
  • Communicate with vendors and contractors for outsourced maintenance work
  • Track and report on maintenance KPIs and performance metrics
  • Attend and report as required in daily production meetings, weekly Maintenance meetings and monthly Business Reviews on performance of Maintenance to plans
  • Develop and maintain a tracking system for maintenance department utilization via CMMS (Work Order Hours, PM / Work order / Scheduled Compliance, PM Effectiveness
  • Identify opportunities for process improvements and cost savings
  • Support breakdown analysis (BDA)/ root cause analysis (RCA) and corrective action planning
  • Collaborate with various departments (Production, Tooling, Quality, Environmental etc.) to ensure maintenance tasks are completed efficiently and effectively.
  • Train skilled trades and facilities on using the plant CMMS to track their daily work to ensure they are accounting for their time.
  • Participate in various technical and safety audits as directed. Prepare documentation, update databases, and provide information.
  • Implement and maintain document controls in accordance with policies, procedures, and IATF audit requirements
  • Co-ordinate with supervisors to schedule contractors and inspections. Input purchase requisitions as required.
  • Work with procurement team to ensure adequate lead times and availability of parts determined not to be kept by plant as MRO inventory.
  • Preparing requisitions and purchase orders tracking orders, ensuring on-time delivery, and managing the receiving process
  • Ensuring that procured goods and services meet quality specifications, adhering to company policies and relevant regulations.
  • Working with procurement team identifying and researching potential suppliers and building and maintaining strong relationships with vendors.
  • Performing various administrative duties such as filing, mailing, handling correspondence with contractor and vendors, and handling accounts payable functions including processing purchase orders through workflow, QAD and Esker program.

Account Manager/Office Administrator/Customer Service Representative

ICR
2017 - 2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Enhanced client engagement through regular newsletters and updates on product developments and industry news.
  • Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
  • Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
  • Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Office Administrator/Engineering Assistant/JHSC

Titan Trailers
2015 - 2017
  • Effectively prioritized workload to meet deadlines consistently, contributing to the successful completion of numerous engineering projects.
  • Improved communication between team members by maintaining accurate project documentation, including reports, schedules, and specifications.
  • Organized and edited technical instructions for use in training and customer manuals.
  • Maintained a high degree of professionalism in all interactions with clients and colleagues, fostering positive working relationships.
  • Participated actively in safety training sessions to promote a safe work environment within the engineering department.
  • Used drafting tools to plan machine operations or component specifications.
  • Followed verbal instructions and hand sketches to adapt and modify tooling.
  • Updated documentation such as technical manuals and equipment maintenance records.
  • Improved product quality by customizing tools and eliminating variability.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Followed safety rules and standards, reporting concerns to management.
  • Used Microsoft Office to develop documents and spreadsheets for specific analyses.
  • Prepare request ticket and email through CMMS ( Global Shop).
  • Process ECN-Engineering Change Notice, and handle all Fab/ Non-Fab labour reports and inventory reports.


Education

Class A+B+C+AED -

St John Ambulance
Cambridge, ON
01-2021

Business Administration/ HR/Application Specialist -

Trios College
Kitchener, ON
01-2014

High School Diploma -

Tilbury District High School
Tilbury, ON
01-2004

Skills

  • Maintenance scheduling
  • CMMS proficiency
  • Technical documentation
  • Strong knowledge of MS-office tools
  • Problem-solving
  • Time management
  • Asset management
  • Data analysis
  • Vendor coordination
  • Safety compliance
  • Process improvement
  • Maintenance strategies

Timeline

Maintenance Planner

AGS Automotive Systems
02.2021 - Current

Account Manager/Office Administrator/Customer Service Representative

ICR
2017 - 2021

Office Administrator/Engineering Assistant/JHSC

Titan Trailers
2015 - 2017

Class A+B+C+AED -

St John Ambulance

Business Administration/ HR/Application Specialist -

Trios College

High School Diploma -

Tilbury District High School

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