Tia Black
Dartmouth,NS
Summary
Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator and Vehicle Fleet Manager
Nutri-Lawn
06.2022 - Current
- Managed daily scheduling and scheduling conflicts to reduce operational backlogs and support full shift-coverage in both Nova Scotia and New Brunswick.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Organized all vehicle maintenance required for entire fleet for Nova Scotia and New Brunswick.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Communicated scheduling changes to staff members.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
Branch Manager
Scotia Tire Robie Street
03.2020 - 06.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements within the automotive industry.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Lead Bartender and Server
Beer Revolution
06.2017 - 12.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Team Lead Sales Associate
Magnitudo INC.
09.2015 - 06.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Worked with multiple Fortune 500 companies doing commission only sales.
- Participated in store meetings and product training sessions to understand and sell items.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Kept detailed track of sales and customer information in company system.
- Trained new employees on customer service, selling strategies and handling organization properly.
Babysitter
Various Families
01.2010 - 06.2015
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Assisted children with homework assignments and special projects across different subjects.
- Reassured children when upset providing emotional support and stability.
Education
No Degree - Surgical Processing
SAIT
Calgary, AB06.2018
No Degree - Emergency Medical Responder
SAIT
Calgary, AB05.2016
High School Diploma -
Ecole Secondaire Highwood High School
High River, AB06.2015
Skills
- Strong communication skills
- Well versed in behavior management and patience
- Patience in high-volume environments
- Great at finding creative solutions and remaining open minded
- Extremely adept at conflict resolution
- Proficient time management skills
Timeline
Scheduling Coordinator and Vehicle Fleet Manager
Nutri-Lawn
06.2022 - Current
Branch Manager
Scotia Tire Robie Street
03.2020 - 06.2022
Lead Bartender and Server
Beer Revolution
06.2017 - 12.2019
Team Lead Sales Associate
Magnitudo INC.
09.2015 - 06.2017
Babysitter
Various Families
01.2010 - 06.2015
No Degree - Surgical Processing
SAIT
No Degree - Emergency Medical Responder
SAIT
High School Diploma -
Ecole Secondaire Highwood High School
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