Tia Baur
Redwood City
Summary
An efficient problem solver with great computer skills, outstanding customer relationships abilities, and astonishing office management abilities, looking for an Administrative Assistant position in a flourishing organization. Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.
Overview
37
37
years of professional experience
Work History
Registration Clerk
Kaiser Permanente
01.2015 - Current
- Completed registration paperwork, verifying accurate patient information
- Updated patient contact information to support accurate electronic medical records
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed
- Answered patient questions and inquiries regarding registration process and documentation
- Assisted in processing patient payments via cash, checks and credit cards
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system
- Entered patient information into payment system accurately for billing purposes
- Confirmed patient demographics and updated practice management software for accuracy
- Used Epic to record and organize patient insurance and medical information.
Staff Assistant, Reg Clerk
Kaiser Permanente
02.2015 - 03.2022
- Arrive enter patients in EPIC Collect and process payments arrive patients from arriving ambulance -Staffing 90 Employees to include RN,Tech and Clerks -responsible for replacing sick calls, scheduling vacations and work flow
Staff Assistant
Kaiser Permanente
10.2012 - 09.2014
- Maintain manager and department calendars, arrange meetings, conferences and travel itineraries - Orchestrate and organize project meetings, schedule agendas, timelines, reports and presentations - Screen telephone calls/visitors and refer to appropriate staff members and departments - Respond to internal and external requests for information relating to established policies and procedures - Perform data input and maintain established databases, collect and research information needed by manager - Maintain confidential department files and records
Membership Coordinator/Receptionist, Radio Artist
Screen Actors Guild/American Federation of TV
08.1989 - 12.2011
- Customer service (incoming member calls, escorted visitors to appropriate offices) - Processed new membership applications, posted payments and tracked member ship fees - Scheduled meetings, provided hospitality service arrangements for staff, and assisted department with obtaining sales goals - Composed and distributed inter-departmental memorandums (e-mail, documentary and voice) while ensuring timely delivery and receipt of important and confidential information - Prepared, assembled and distributed media kits for marketing and public relations departments - Responsible for domestic and international travel arrangements for senior-level executives
Assistant Manager
Kids Wear, Nordstrom
08.2006 - 05.2008
- Customer Service and retail sales
Administrative Assistant
Local
09.2000 - 11.2007
- Customer Service for union members, tracked payments for membership dues and daily reconciliation -Telephone reception, typed letters, records maintenance and recorded minutes for union meetings
Education
Certification -
Canada College
Redwood City, San Francisco01.1985
Certification -
Great WorldTravel College
Redwood City, San Francisco01.1984
Skills
- Exceptional Customer Service Skills
- Knowledge of MS Word, Excel, Outlook, Adobe Acrobat
- Expert planning, scheduling, meeting coordination and travel arrangement skills
- Patient Scheduling
- Registration Requirements
- Registration Coordination
Timeline
Staff Assistant, Reg Clerk
Kaiser Permanente
02.2015 - 03.2022
Registration Clerk
Kaiser Permanente
01.2015 - Current
Staff Assistant
Kaiser Permanente
10.2012 - 09.2014
Assistant Manager
Kids Wear, Nordstrom
08.2006 - 05.2008
Administrative Assistant
Local
09.2000 - 11.2007
Membership Coordinator/Receptionist, Radio Artist
Screen Actors Guild/American Federation of TV
08.1989 - 12.2011
Certification -
Canada College
Certification -
Great WorldTravel College