Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thy Van

San Jose

Summary

Results-driven operations specialist with 10+ years of experience optimizing end-to-end processes across SOW management, client onboarding, and vendor systems. Known for improving workflow efficiency, resolving complex operational issues, and supporting high-volume engagements across global teams. Expertise in Beeline, Fieldglass, and Salesforce, with a strong track record of maintaining SLA performance, ensuring compliance, and enhancing cross-functional collaboration.

Overview

19
19
years of professional experience

Work History

SOW Procurement Coordinator

Randstad Sourceright
Remote
12.2024 - Current
  • Manage end-to-end SOW and Change Order processing within Beeline VMS for a global enterprise client (~5 SOWs/week)
  • Handle ~50+ weekly tickets/requests while maintaining 95%+ SLA performance
  • Monitor SOW requisition activity and resolve discrepancies in real time
  • Serve as a primary point of contact for cross-functional teams
  • Ensure supplier compliance across onboarding, engagement tracking, and offboarding
  • Conduct system audits to maintain data integrity and compliance
  • Identify operational issues and contribute to process improvements
  • Generate reports to support program performance and stakeholder visibility

Senior Client Operations Specialist

RGP
Remote
03.2023 - 12.2024
  • Supported operations across 20+ client accounts, including large-scale healthcare organizations
  • Managed end-to-end client engagements including SOWs, POs, onboarding, and budget tracking
  • Streamlined workflows and improved operational efficiency
  • Trained sales teams on operational processes and systems
  • Maintained data accuracy across Salesforce, Adapt, and Fieldglass
  • Partnered with HR to ensure onboarding compliance
  • Resolved complex operational issues and supported billing accuracy

Client Operations Coordinator
Remote
10.2021 - 03.2023
  • Communicate and partner with sales team members to support various clients.
  • Work with multiple systems (Adapt, Salesforce, Fieldglass, Ariba, Coupa) to maintain data integrity.
  • Create and maintain client engagements and legal agreements, including Purchase Orders (PO), budget tracking, consultant engagement hours and timesheets, and ad hoc needs.
  • Work directly with clients and Vendor Management System (VMS) contacts to ensure accurate billing, consultant onboarding, PO generation, and other various needs.
  • Collaborated with back-office teams, i.e., Invoicing and AR to ensure timely and accurate billing and payment.
  • Collaborated with HR regarding client specific background checks.
  • Manage, review, and coordinate client-specific needs for various clients including but not limited to consultant onboarding, contract management, VMS support, and PO reconciliation.

Administrative Services Specialist
Santa Clara, CA
08.2019 - 10.2021
  • Calendar management for C-level Executive and West Region Leader such as coordinating in-person meetings, calls, and off-site meetings for both internal & external business partners across global time zones.
  • Inputting and submitting bi-weekly expenses for C-level Executive, West Region Leader & NorPac Leader.
  • Planning and coordinating large team meetings and all-hands as they arise both on and off-site (ordering meals, securing space, inviting attendees, and handling RSVP’s).
  • Providing a high volume of administrative support for multiple offices in the NorPac region (CA, OR, WA) through Freshservice i.e. managing the inventory for office supplies and “swag” boxes, assisting with data input and exporting reports from Adapt and Salesforce, sales support researching company and employee contact information, facilities/building management, document support for internal and client materials.
  • Coordinating and facilitating RGP U’s onboarding experience for every new hire in the Northwest Region by collaborating with several different departments to create an initial two-week training and introduction schedule to improve employee retention.
  • Assisting with the streamlining of these onboarding processes from an operational perspective by consistently setting up 30+ hours of self-study and 1:1s for the new hires, ensuring I-9 compliance for HR, coordinating and communicating the delivery of equipment with IT and the new hire.
  • Collaborating with the Marketing, Revenue/Sales, and Talent teams to coordinate in-person and remote events for the preservation of office culture through pre-pandemic and mid-pandemic team-building activities.

Administrative Assistant

Costco Wholesale
San Jose, CA
07.2007 - 04.2021
  • Onboarded new employees by verifying & submitting I-9 documents, inputted personnel data into the payroll system, (Workforce & SAP Accounting), and perform onsite drug screenings
  • Ran reports for managers on new hires, absenteeism, benefits eligibility, merit cycles and status changes.
  • Processed terminations and resignations by abiding state laws.
  • Tracked counseling notices prior to filing and purged expired counseling notices from employee files. Keyed in performance reviews, readiness, and relocation preferences into the payroll system prior to filing.
  • Reviewed timekeeping in Kronos Workforce and made necessary adjustments.
  • Managed daily flow and processed invoices from outside vendors.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipated needed supplies; placed and expedited orders for supplies; verified receipt of supplies.
  • Assisted with payroll, personnel and benefit information and reports, compiled with state and federal employment laws and maintaining confidentiality. Maintain personnel files. Retains payroll report history, including terminated employee files.
  • Verified accounts and transactions by reconciling bank statements.
  • Obtained revenue by verified transaction information; computed charges and refunds; identified delinquent accounts and insufficient payments.
  • Prepared financial reports by collecting, analyzing, and summarizing account information and trends.
  • Resolved account discrepancies by investigating documentation, issuing stop payments, payments, or adjustments.

Education

High School Diploma -

Independence High School
San Jose, CA
01-2007

Skills

  • Vendor Management Systems: Beeline, Fieldglass
  • CRM & Tools: Salesforce, Adapt
  • Operations: SOW Management, PO Tracking, Contract Management
  • Financial Operations: Billing, Invoicing, AR Support, Reconciliation
  • Data & Reporting: SLA Tracking, Reporting, Data Integrity
  • Cross-Functional Collaboration (Revenue, HR, Finance, Procurement)
  • Process Improvement & Workflow Optimization

Timeline

SOW Procurement Coordinator

Randstad Sourceright
12.2024 - Current

Senior Client Operations Specialist

RGP
03.2023 - 12.2024

Client Operations Coordinator
10.2021 - 03.2023

Administrative Services Specialist
08.2019 - 10.2021

Administrative Assistant

Costco Wholesale
07.2007 - 04.2021

High School Diploma -

Independence High School
Thy Van