Thy Hong Dan Nguyen
VANCOUVER,British Columbia
Summary
An experienced and passionate Hostess with 3.5 years of expertise in fast-paced, high-volume restaurant settings. I have a deep enthusiasm for delivering outstanding guest experiences by giving attentive service and displaying a friendly and inviting attitude. I am enthusiastic about the prospect of utilizing my skills and optimistic attitude to make a valuable contribution to The Victor Restaurant. I possess a sincere drive to further develop and expand my knowledge and abilities inside the organization.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
The Victor Restaurant
08.2020 - Current
- Demonstrating exceptional patience in dealing with demanding situations, effectively managing many responsibilities with ease.
- Providing customer support by addressing inquiries on operating hours, seating preferences, and menu details.
- Managing a well-structured waitlist during peak hours, assuring timely seating of guests.
- Handling phone reservations and to-go orders, addressed customer inquiries, and provided accurate wait time updates.
- Cooperating with servers to promote seamless transitions between tables, therefore minimizing wait times for guests.
- Assisting servers, food runners, and bussers in maintaining the dining room to ensure it was prepared for each guest.
- Effectively resolving guest complaints in a professional manner, implementing appropriate solutions to address the issues and enhance future guest experiences.
- Providing comprehensive training to newly hired hostess staff, covering corporate policies, processes, and optimal methods to ensure consistency throughout all shifts.
Education
BBA - Hospitality Management
Douglas College
New Westminster, BC12.2024
Diploma - Hospitality Management
Douglas College
New Westminster, BC05.2021
Skills
- Customer Service
- Greeting guests
- Cleanliness and hygiene
- Complex Problem-Solving
- Handling Complaints
- Personal presentation
- Relationship Building
- Reservation handling
- Payment Processing
- POS system operations
- Up-selling techniques
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Restaurant Hostess
The Victor Restaurant
08.2020 - Current
BBA - Hospitality Management
Douglas College
Diploma - Hospitality Management
Douglas College
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