Thuy Vy Hoang
Toronto,Ontario
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Licensed Realtor
Remax Realtron Realty
10.2023 - Current
- Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
- Streamlined the home buying process for clients, resulting in quicker closings and satisfied customers.
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Assisted first-time homebuyers in navigating the real estate market, leading to successful purchases and happy homeowners.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
- Negotiated, facilitated, and managed real estate transactions.
Spa Receptionist
Spring Nails
12.2020 - 11.2021
- Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Streamlined appointment scheduling for increased efficiency and optimal time management.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Resolved client issues professionally, promoting a positive image of the spa brand.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
Pastry Cook
Uncle Tetsu
10.2017 - 12.2020
- Enhanced customer satisfaction by creating visually appealing and delicious pastries for a high-end bakery.
- Collaborated with fellow pastry cooks to develop innovative recipes, resulting in increased sales and positive customer feedback.
- Maintained cleanliness and proper food safety standards, ensuring a safe working environment for all staff members.
- Streamlined production processes to increase efficiency, allowing the team to produce more pastries within the same time frame.
- Mentored junior pastry cooks, sharing knowledge and expertise to foster skill development and professional growth.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Diploma - Baking And Pastry Management
George Brown College
Toronto, ON11.2019
Skills
- Leasing, Buying, Sales
- Social media marketing
- Property valuation expertise
- Market analysis proficiency
- Creative problem-solving
- Customer service orientation
- Networking abilities
- Strong communication skills
- Partnership Development
- Comparative Market Analysis
- Lead Follow up
- Sales Presentations
- Property Maintenance
- Contract Negotiation
- Client relationship management
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Licensed Realtor
Remax Realtron Realty
10.2023 - Current
Spa Receptionist
Spring Nails
12.2020 - 11.2021
Pastry Cook
Uncle Tetsu
10.2017 - 12.2020
Diploma - Baking And Pastry Management
George Brown College
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