THUY MINH TRANG LE
Spruce Grove,AB
Summary
Dynamic customer service professional with extensive experience at Bank Industry, excelling in transaction processing and regulatory compliance. Proven ability to enhance customer relations and resolve complex issues efficiently. Skilled in financial reconciliation and team collaboration, consistently delivering exceptional results in fast-paced environments. Adaptable and committed to maintaining high standards of service.
Overview
12
12
years of professional experience
Work History
Crew Member
Mc Donald's
Stony Plain, Alberta
10.2025 - Current
- Resolved customer concerns and addressed issues regarding menu selections, promotions, and special requests.
- Collaborated with team members to optimize service efficiency during peak hours.
- Maintained stock levels by restocking supplies and notifying management of shortages.
- Executed cashier duties, including taking orders, processing payments, and providing change.
- Cleaned restaurant areas by sweeping floors, wiping tables, and emptying trash receptacles.
- Packaged menu items for delivery and organized drink orders in carriers.
- Prepared beverages such as coffee drinks, smoothies, and milkshakes following company standards.
Waitress
Lotus Lao and Thai Cuisine
Stony Plain, Alberta
06.2025 - Current
- Enhanced customer experience by maintaining a clean and welcoming dining environment at Lotus Lao and Thai Cuisine.
- Served dine-in customers while efficiently managing take-out order phone communications.
- Packaged take-out orders with attention to detail and accuracy.
- Processed payments at front-desk counter using CHASE system to enhance transaction efficiency.
Cashier
Beach Corner Store
Parkland County, Alberta
02.2024 - 07.2025
- Executed and improved front-desk transaction speed and accuracy through efficient payment processing.
- Supported merchandising initiatives to improve overall customer service experience.
- Managed inventory tasks including checking, sorting, distributing, and restocking products.
- Led kitchen operations by preparing food and packing take-out orders promptly.
- Possessed basic knowledge of post office functions, hunting/fishing licenses, lottery, and fireworks sales.
- Performed cleanliness maintenance duties such as snow removal and mopping floors.
Advisor I, Customer Service
Concentrix CX (Thailand) Co., Ltd
Bangkok, Thailand
01.2023 - 12.2023
- Investigated and resolved policy-related complaints, ensuring customer satisfaction, and compliance.
- Systematically categorized information using appropriate channels and tools.
- Updated knowledge of company policies to ensure compliance.
- Investigated content issues collaboratively with TRUST and SAFETY team, adhering to quality timelines.
- Acted as an advocate for the user community's perspectives.
- Facilitated conversations on sensitive topics to maintain safe environments.
- Contributed to training programs for skill development in the role.
Senior Officer for Trade Settlement & Confirmation Operations Department
Deutsche Bank
Ho Chi Minh, Vietnam
06.2022 - 08.2022
- Completing training related to corporation FX transactions.
- Facilitated seamless trade settlements, and ensured regulatory compliance.
- Signature verification: the customer's signature on the application form for the FX transaction.
- Preparing the State Bank of Vietnam’s regulatory reports.
- Support RM and related parties with queries relating to fund transfers.
- Carry out other duties assigned by the team leader/head.
Fund Transfer Officer
CitiBank, N.A
Ho Chi Minh, Vietnam
10.2018 - 05.2022
- Conducted comprehensive reviews of clients' documents, including contracts and remittance applications, to facilitate overseas payments via MT103 per Citi's policy and Vietnamese regulations.
- Approved payments after confirming all necessary supporting documentation in accordance with regulations.
- Managed end-of-day financial reconciliations to support operational integrity.
- Addressed fund transfer queries from relationship managers and relevant parties for clarity in operations.
- Performed signature verification on remittance application forms to strengthen authenticity checks.
- Assumed additional duties as assigned by the team leader, actively participating in UAT performance.
International Payment Banking Officer
Saigon Thuong Tin Joint Stock Company (Sacombank)
Ho Chi Minh, Vietnam
11.2013 - 06.2018
- Processed overseas payments via MT103/199 by verifying customer documents according to Sacombank’s policies and regulations.
- Reconciled daily transactions to ensure accuracy and compliance.
- Reviewed customer documents for Letter of Credit issuance/amendment via MT700/701/740/747/707/760/767.
- Executed settlements for import Letters of Credit and Collections using MT202/756/400.
- Addressed queries from Relationship Managers and stakeholders regarding import LC/Collection processes.
- Performed additional duties assigned by team leader while supporting UAT performance.
Education
Proserve Certificate -
AGLC
Alberta06-2025
Diploma in Development & Education - Early Childhood
Allison
Alberta04-2025
Certificate of Transportation of Dangerous Goods -
Canada Post Office
Alberta01-2025
Bachelor of Commerce Degree -
RMIT University
Ho Chi Minh City, Vietnam06-2013
Skills
- Customer relations
- Transaction processing
- Inventory oversight
- Hygiene maintenance
- Financial reconciliation
- Document verification
- Risk management
- Regulatory reporting
- Adaptability
- Problem-solving skills
- Team collaboration
- Valid Driver's license
Preferred Name
Tracy
References
Available upon request
Timeline
Crew Member
Mc Donald's
10.2025 - Current
Waitress
Lotus Lao and Thai Cuisine
06.2025 - Current
Cashier
Beach Corner Store
02.2024 - 07.2025
Advisor I, Customer Service
Concentrix CX (Thailand) Co., Ltd
01.2023 - 12.2023
Senior Officer for Trade Settlement & Confirmation Operations Department
Deutsche Bank
06.2022 - 08.2022
Fund Transfer Officer
CitiBank, N.A
10.2018 - 05.2022
International Payment Banking Officer
Saigon Thuong Tin Joint Stock Company (Sacombank)
11.2013 - 06.2018
Proserve Certificate -
AGLC
Diploma in Development & Education - Early Childhood
Allison
Certificate of Transportation of Dangerous Goods -
Canada Post Office
Bachelor of Commerce Degree -
RMIT University