Thuy (Kelly) Ngo
Vancouver,British Columbia
Summary
Business Administration Student highly skilled Store Manager & Server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Ykiki Poke
Vancouver, BC
05.2022 - 10.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Server/Host
Grillzilla Bistro
Vancouver, BC
02.2021 - 07.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Supervisor
Pacific Poke
Vancouver, BC
12.2020 - 05.2022
- Kept stations stocked and ready for use to maximize productivity.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Executed proper techniques when preparing menu item ingredients.
- Offered support to other stations in high-volume shifts or as needed.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Monitored employee productivity to provide constructive feedback and coaching.
Front Server /Sandwich Artist
Banh M Sai Gon
Vancouver, BC
09.2020 - 02.2021
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Organized food preparation stations and replenished supplies regularly.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Event Server
West End Community Centre
Vancouver, BC
10.2019 - 05.2020
Education
BBA - Entrepreneurship
Kwantlen Polytechnic University
Richmond, BC05.2025
Vancouver
King George Secondary School
2020
Skills
- Customer Service Serving Skills POS System
- Communication Organizing
- Cash Management
- Shift Scheduling
- Supplier Monitoring
- Recruitment and Hiring
- Tables
- Food and Beverage Service
- Staff Training
Interests
Music Enhancement Minor Building Improvement
Food enthusiasm Organic Planting Cocktails
SOFT SKILLS
Time-management Conflict resolution Teamwork
LANGUAGES
English
Vietnamese
Achievements/Tasks
Timeline
Assistant Manager
Ykiki Poke
05.2022 - 10.2023
Server/Host
Grillzilla Bistro
02.2021 - 07.2023
Supervisor
Pacific Poke
12.2020 - 05.2022
Front Server /Sandwich Artist
Banh M Sai Gon
09.2020 - 02.2021
Event Server
West End Community Centre
10.2019 - 05.2020
BBA - Entrepreneurship
Kwantlen Polytechnic University
Vancouver
King George Secondary School