Thuy Duong Vu
Toronto,ON
Summary
Seasoned Merchandising Manager with a knack for boosting sales and enhancing customer experience. Skilled in inventory management, market analysis, and supplier negotiations. Known for a collaborative approach and innovative strategies. Eager to transition to a Office Retail position and bring my expertise to the team
Overview
7
7
years of professional experience
Work History
Merchandise Manager
Homesense TJX
04.2024 - Current
- Consistently achieved sales target by the first 3 month I joined the company, was in top 5 leading retail store in region.
- Increased sales by 25% through innovative merchandising strategies, gradually beating comp of last year.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Led a team of over 30 associates, fostering a collaborative environment that improved team productivity by 15%
ASSISTANT MANAGER
THE LATEST SCOOP
07.2023 - 04.2024
- Achieved a 17% increase in monthly sales through strategic product placement and targeted upselling techniques
- Revitalized the store layout based on customer traffic patterns, contributing to a 12% increase in product visibility and a subsequent 18% rise in sales for promoted items
- Recognized top-performing team members, leading to a 25% improvement in employee morale and retention
- Implemented cost-saving initiatives, contributing to an 8% decrease in operational expenses
FLOOR MANAGER
OAK+FORT
04.2023 - 07.2023
- Led and inspired a team of 8+ retail associates to deliver exceptional customer service and maintain brand standards
- Collaborated with VM manager to implement seasonal changes and promotions resulted in 43% increased of foot traffic
- Elevated client awareness of the 'Personal Styling Appointment' program by introducing innovative daily approaches, resulting in 56% increase
- Strategically assessed sale associates' strength and weaknesses, optimizing team placement and achieve remarkable 76% increase in revenue
ASSISTANT MANAGER
THE BODY SHOP
07.2021 - 04.2023
- Conducted comprehensive product knowledge training every 2 weeks, resulting in a 30% improvement in staff's ability to provide detailed product information
- Carried out regular training sessions on customer service best practices, leading to a 20% improvement in customer feedback surveys
- Reviewed LY data regularly to conduct post-promotion analysis, optimizing future strategies based on performance data
- Executed weekly inventory tracking system, resulting in a 25% reduction in stock discrepancies
HOUSEKEEPING SUPERVISOR
SHANGRI-LA HOTEL
05.2018 - 05.2021
- Follow established cleaning protocols and quality standards to ensure that each guest room meets or exceeds hotel's standard
- Delivered personalized service, fulfilling specific guest preferences and requests, resulting in a 15% increase in positive guest feedback
- Adhere to security protocols to safeguard guest belongings and maintain a secure environment
- Demonstrated efficient time management, consistently completing assigned tasks within given timeframes
RECEPTIONIST
JACOBS STEAKHOUSE
06.2017 - 05.2018
- Maintained an organized reservation log, minimize wait times and optimized table turnover
- Gathered and recorded guest preferences to personalize future dining experiences
- Communicated special requests and dietary restrictions to kitchen staff accurately
- Contributed to increase sales by actively promoting featured dishes and beverage options
Education
HOTEL OPERATIONAL MANAGEMENT -
George Brown College
Toronto, ON04.2019
Skills
- Spreadsheet
- Microsoft Excel/ Word/ Office
- Critical thinking
- Excellent communication skills
- Inventory management
- Data entry
- Technology proficiency
- Supply chain management
- Merchandise presentation
- Retail display setup
- Merchandise allocation
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Merchandise Manager
Homesense TJX
04.2024 - Current
ASSISTANT MANAGER
THE LATEST SCOOP
07.2023 - 04.2024
FLOOR MANAGER
OAK+FORT
04.2023 - 07.2023
ASSISTANT MANAGER
THE BODY SHOP
07.2021 - 04.2023
HOUSEKEEPING SUPERVISOR
SHANGRI-LA HOTEL
05.2018 - 05.2021
RECEPTIONIST
JACOBS STEAKHOUSE
06.2017 - 05.2018
HOTEL OPERATIONAL MANAGEMENT -
George Brown College
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