Thuy Le

* Admin:

• Assist all department managers collect data, information for planning their strategic & operational activities
• Proficiency in using Store Management Suite (SMS) by Loc Software for optimizing retail operations, boosting profitability, creating discount cards, store promotion.
• Expert in data entering and updating for product/service in system. Execute new price, cost, sales and change store price labels, signs.
• Expertise in batch/data processing, exporting and analyzing for budget, sale, inventory count, labor costs, overtime, and employee attendance...
• Highly skilled in budget report/ analysis for store’s advertisement/ promotion/ demo.
• Check and prepare invoices, Bill of Landing and Credit notes for internal warehouse/ other suppliers.
• Be a key role to connect Lucky supermarket with our clients, suppliers and government agents/boards
• Do Statistics Canada Data Strategy online survey yearly.

* HR & payroll:

• Proficiency in using Pay-clock software to prepare employee payroll bi-weekly
• Review and interview new applicants, perform orientation, initial scheduling
• Assist General Manager in prepare new policies, new employee documents/ warning letter/ foreign worker or other store documents.
• Assign lockers, key fobs, department itemsand prepare employee benefits, insurance applications.
• Arrange and maintain records, statistical reports regarding personal data: hires, transfer, termination, performance reviews.
• Handle employee complaints incidents and conflicts, provide them with new policies, health and safety concerns.
• 1 year experience working with WCB to ensure injuries employee have their wage replacement, health care, and return-to-work services.

• Processed customer transactions, handled cash, credit, and debit transactions.
• Assisted customers with inquiries, providing prompt and courteous service.
• Learnt and adhered to management efforts for implementing public health measures, adjust operations that prevent the spread of COVID-19.
• Contribute to retail store workload and functioning during this outbreak to provide Edmontonian with their daily needs.

• First Abbott Customer/ Telesales Center in Vietnam and Southeast Asia, before just have traditional Medical Representative team. The successful of our office launch and operations made Abbott leaders in relative countries decided to expand their offices with more Tele-marketing/sale positions.
• Our team took a significant role in helping Glomed Ltd relaunch and played a key role in helping Abbott Viet Nam brand appearances in 39.645 drugstores/pharmacies across the country after the merge with Glomed.
• Telesales team's sale revenue increased 27,7% in the third quarter of our first-year launch (April 2018 - 5,467 orders and September 2018 - 6,981 orders).
• Top 3 Best Telesales/Customer Service (May - August 2018)
• Top 5 Best Telesales/Customer Service (Sep 2018 - July 2019)
• Built and developed the first digital marketing template: easily add/remove monthly product price, promotion, effectively attract and connect with pharmacists through social media. Reduce calling time/pharmacist, target right segment, increased 30% brand awareness and sales.

• Received “Best Performance Team” award in 2017 - Victoria Dinh Tien Hoang clinic.
• Assisted in patient registration and appointment scheduling (calls, walk-in)
• Managed medical records (online & paper) and maintained accurate patient information using health record systems.
• Coordinated patient check-in, check-out and payments for billing. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Received and routed laboratory results tocorrect clinical staff.
• Supported billing processes by verifying patients insurance information, filling insurance forms.
• Assisted physicians, pharmacists and nurses in day/night shifts, emergency, patient transfer.