Thuy (Mimi) Le

• Management & Employee Relations: Serve as the primary support to the General Manager and the first point of contact for staff, vendors, and suppliers; manage complex staff scheduling and maintain high employee relations standards.
• Diversity & Inclusion: Dedicated to supporting a multicultural workforce (students, work permit holders, and refugees), helping team members navigate the Canadian workforce and achieve professional goals.
• Recruitment & Onboarding: Lead site-specific talent acquisition, including job postings, resume screening, background checks, and comprehensive onboarding programs for new hires.
• Payroll & Financial Administration: Manage full-cycle payroll, all AR/AP functions, invoicing, and claim notes with high regulatory compliance and meticulous data integrity.
• Store Operations & Marketing: Oversee store pricing and cost management using SMS by LOC; design professional price labels, signages, and promotional flyers utilizing Photoshop and Canva.
• Operational Reporting: Expertly generate business-related reports to help the store management team track performance and meet facility attendance requirements.

• Maintained consistent precision in processing high-volume financial transactions and cash handling during HR Diploma studies.

• Customer Center Launch: Played a pivotal role in the successful launch of Abbott's first Customer & Telesales Center in Vietnam, helping to establish the brand's presence in the local market following the acquisition of Glomed.
• Performance Excellence: Recognized as Top 3 Best Telesales/CS (May–Aug 2018) and Top 5 (Sep 2018–Jul 2019), contributing to a 27.7% increase in team sales revenue within the first three months.
• Client Support & Advising: Provided professional assistance to pharmacists and customers, explaining product details and healthcare guidelines to ensure accurate, tailored solutions.
• Data & Records Management: Maintained digital records and CRM databases for 1,650+ assigned accounts with 100% accuracy, ensuring all customer information was up-to-date and accessible.
• Process Innovation: Developed the first simple & user-friendly digital marketing template, which improved brand awareness by 30% and significantly reduced call times through targeted market segmentation.

• EMR & Patient Scheduling: Managed patient reception and digital appointment scheduling using Electronic Medical Records (EMR); performed efficient triage to direct patients to appropriate clinical departments.
• Clinical Support & Coordination: Coordinated laboratory results routing and provided essential administrative support to physicians, pharmacists, and nurses during high-pressure day/night shifts and emergencies.
• Medical Records & Insurance: Streamlined the registration process and maintained accurate digital medical files; provided expert advisory on health insurance and direct billing procedures.
• Financial & Case Documentation: Processed payments and issued invoices with 100% accuracy; managed the secure distribution of medical results and coordinated follow-up appointments.
• Team Excellence: Prepared operational reports and maintained a safe, organized clinic environment, contributing to the "Best Performance Team" award in 2017.