Thuy Le

* Admin:

• Serve as a key liaison between the supermarket, clients, suppliers, and government agencies, ensuring regulatory compliance and smooth communication channels.
• Utilize Store Management Suite (SMS) by Loc Software to optimize retail operations, boost profitability, and manage store promotions and discount cards.
• Expertly manage batch/data processing, analysis, and reporting for critical financial metrics including budget forecasting, sales, inventory counts, and labor costs.
• Streamlined invoice, Bill of Landing, and Credit Note preparation for internal warehouses and external suppliers, improving financial tracking efficiency.
• Accurately execute new product pricing, costing, and sales data entry in the system, maintaining up-to-date store price labels and signage.
• Complete mandatory yearly online data surveys for Statistics Canada, ensuring timely and accurate government reporting.

* HR & payroll:

• Manage bi-weekly payroll processing for all employees using Pay-clock software.
• Oversee full cycle of new employee onboarding, including reviewing applications, conducting orientations, initial scheduling, and preparing new hire documentation/policies.
• Maintain meticulous records and statistical reports for hires, transfers, terminations, and performance reviews.
• Administer WCB claims processes for injured employees for over a year, ensuring appropriate wage replacement, healthcare, and return-to-work services.
• Proactively handle employee relations, resolving complaints and incidents while communicating essential health, safety, and new policy updates.

• Processed customer transactions, handled cash, credit, and debit transactions.
• Assisted customers with inquiries, providing prompt and courteous service.
• Learnt and adhered to management efforts for implementing public health measures, adjust operations that prevent the spread of COVID-19.
• Contribute to retail store workload and functioning during this outbreak to provide Edmontonian with their daily needs.

• Played a pivotal role in the successful launch of Abbott’s first Customer/Telesales Center in Southeast Asia. Building on the success of our initial office launch, Abbott's regional leaders have committed to expanding their teams with a greater focus on Tele-sales and Marketing roles.
• Contributed to the strategic brand relaunch for Glomed and establishing Abbott Vietnam's market visibility across a national network of 39,645 pharmacies
• Contributed to a 27.7% increase in team sales revenue within the first three months of launch (from 5,467 orders in April 2018 to 6,981 orders in September 2018).
• Top 3 Best Telesales/Customer Service (May - August 2018)
• Top 5 Best Telesales/Customer Service (Sep 2018 - July 2019)
• Built and developed the first digital marketing template, increasing brand awareness by 30% and significantly reducing call times per pharmacist by targeting the correct market segment.

• Awarded the “Best Performance Team” award in 2017 for the Dinh Tien Hoang clinic location.
• Managed end-to-end patient coordination, including registration, appointment scheduling, check-in/out, and payment processing.
• Maintained accurate patient information using health record systems and verified complex insurance information and billing forms.
• Coordinated laboratory results routing and provided essential support to physicians, pharmacists, and nurses during day/night shifts and emergencies.