Thuy Ho
Customer Services Cum Purchasing
Burnaby,BC
Summary
Experience with customer services management and purchasing seeking full-time purchasing clerk position. Hoping to apply exceptional skills in organization and attention to detail while gaining professional experience in the workplace.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Logistics Coordinator
18 WHEELS LOGISTICS
09.2024 - Current
- Organize and input orders into WMS and TMS systems and monitor inventory levels of different SKUs
- Generate inbound and outbound documents (ex Pick List, Bill of Lading & Packing List) and coordinate with team in processing customer order instructions
- Tracked orders and notified customers of status or potential delays.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Customer Services Supervisor
POSY
06.2019 - 08.2024
- Operate cash and credit payment
- Make sure that all incoming invoices and other accounts payable-related documents are corrected and match with the total at the end of every day and assist with the payroll calculation weekly
- Perform monthly reconciliation, and sales reports for month-end review to support the accountant’s report
- Follow up inventory, manage stock
- Handle all guest interactions with the highest level of hospitality and professionalism
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Purchasing Manager
CLOVER MONTESSORI
03.2017 - 03.2018
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Sourced vendors, built relationships, and negotiated prices.
- To build up all of the procedures, regulations, rules, structure and job descriptions for the procurement team and for the company.
- Work out with the company and partner to build up procedures and company activities through ERP systems.
Procurement Manager
NKID GROUP
09.2012 - 06.2016
- Collaborated with finance departments on budgeting and forecasting activities, ensuring accurate representation of procurement expenses and cost-saving opportunities.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
- To build up procurement procedure, Suppliers Evaluation procedure based on SAP, POS.
- To re-structure procurement team, supplier data and purchasing price for saving 40% in purchasing cost.
Purchasing Executive
FV HOSPITAL
03.2010 - 03.2012
- Setup successfully IT tender for new building included sourcing, bidding and follow up
- Maintain Purchasing documents & records in accordance with ISO requirement (evaluate vendors & supplier yearly, purchasing process …)
- Enhanced supplier relations through effective communication, timely follow-ups, and addressing concerns professionally.
Education
Associate Diploma - International Trade
Lotus College
01.1996 - 01.1999
Skills
Detail focused
MS Office/Excel/Word/Outlook
Heavy workload management
Time management
Willingness to learn
Shipment coordination
Timeline
Logistics Coordinator
18 WHEELS LOGISTICS
09.2024 - Current
Customer Services Supervisor
POSY
06.2019 - 08.2024
Purchasing Manager
CLOVER MONTESSORI
03.2017 - 03.2018
Procurement Manager
NKID GROUP
09.2012 - 06.2016
Purchasing Executive
FV HOSPITAL
03.2010 - 03.2012
Associate Diploma - International Trade
Lotus College
01.1996 - 01.1999