THUVARAKA NITHUNSHAN
VANCOUVER,BC
Summary
Dynamic food service professional with strong empathy and compassion. Proven ability to enhance guest experience while ensuring cultural sensitivity and efficient operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Food Service Worker
Sodexo Live at BC Place Stadium
Vancouver, British Columbia
02.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment, improving guest experience.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Ensured cleanliness and organization of suites, enhancing guest satisfaction.
- Prepared and stocked supplies for guest services throughout the day.
- Assisted guests with inquiries and requests to enhance their experience.
- Managed inventory of cleaning supplies and equipment in support of operations. of cleaning supplies and equipment, supporting seamless operations.
- Trained new staff on best practices for suite maintenance procedures.
Manager
Dosa Factory Restaurant
Vancouver, British Columbia
04.2023 - 04.2026
- Oversaw daily restaurant operations and staff scheduling, ensuring efficient service delivery.
- Managed inventory and procurement processes, maintaining stock levels and minimizing waste.
- Evaluated staff performance daily, providing feedback to improve service quality.
- Trained and mentored new employees to ensure adherence to service standards.
- Developed and implemented operational procedures to enhance efficiency in food preparation.
- Coordinated staff meetings to resolve issues and enhance team collaboration.
Monitoring and Evaluation Consultant
Viluthu (Non profit organization)
Jaffna, Northern, Sri Lanka
06.2022 - 03.2023
- Developed monitoring frameworks to effectively track project progress and assess impact.
- Coordinated data collection processes to enhance program evaluations and assessments.
- Analyzed qualitative and quantitative data to inform decision-making processes.
- Collaborated with stakeholders to identify evaluation needs and priorities.
- Prepared comprehensive reports on findings and actionable recommendations for program improvement.
- Managed project timelines and ensured compliance with evaluation standards.
- Conducted field visits to ensure quality implementation of project activities.
Senior Community Mobilizer
Viluthu (Non profit organization)
Jaffna, Northern, Sri Lanka
09.2021 - 06.2022
- Collaborated with partner organizations to enhance community resources and support initiatives.
- Created promotional materials to increase awareness of available services and engage the community.
- Trained volunteers in effective mobilization techniques for community events.
- Monitored trends in technology usage among target audiences.
- Engaged with community through social media platforms such as Twitter, Facebook, and Instagram to reach potential volunteers.
- Coordinated volunteer recruitment efforts to increase project support and community involvement.
- Conducted outreach activities to build relationships with key stakeholders in the community.
Community Mobilizer
Viluthu (Non profit organization)
Jaffna, Northern, Sri Lanka
09.2020 - 09.2021
- Coordinated outreach programs to connect underserved populations with resources.
- Collaborated with local organizations to strengthen community partnerships and support networks.
- Engaged community members through workshops and events promoting social awareness.
- Organized awareness campaigns addressing critical social issues in the community.
- Assisted in planning community meetings to foster dialogue and participation among residents.
- Collected feedback from participants to improve program effectiveness and reach.
- Analyzed current policies that affect local communities and recommended changes.
Medical Clinic Assistant
Supramaniyam Medi Clinic
Jaffna, Northern, Sri Lanka
08.2014 - 01.2016
- Assisted patients during examinations and procedures.
- Organized prescribed laboratory tests, specialist referrals, and diagnostic procedures to ensure timely patient care.
- Coordinated appointment scheduling with clinic management software to optimize patient flow.
- Facilitated patient communication to address inquiries and provide information about services.
- Maintained cleanliness and organization of clinic supplies and equipment.
- Kept examination rooms and smaller pod areas clean for new patients.
Education
Diploma - Health Care Assistant
Western Community College
Surrey11-2026
Associate of Arts -
Lasalle College
Vancouver, BC12-2024
Master of Arts - Environmental Management
University of Peradeniya
Kandy, Sri Lanka01-2022
Bachelor of Arts - Geography
University of Peradeniya
Kandy, Sri Lanka02-2020
Skills
Pain and symptom management
Empathy and compassion
Patient care
Meal preparation
Patient lifting
Emotional intelligence
Interdisciplinary collaboration
Cultural sensitivity
Ethical decision-making
Advocacy
Patience and resilience
Flexibility and adaptability
End-of-life care
Fall prevention
Vital signs monitoring
Recreational activities
Feeding assistance
Active listening
Medication reminders
Data analysis
Project management
Environmental assessment
Nutritional knowledge
Team collaboration
Community outreach
Medical terminology
Inventory management
Training and mentoring
Special dietary needs
Food storage
Cooking procedures
Certification
- FOODSAFE Level 1
- Diploma in Human Rights
- Serving it right
- WHMIS
- First Aid & CPR
- TB Screening completed
- Criminal Record Check
completed - Immunizations and
vaccinations completed - All required HCA
certifications completed
Accomplishments
- Short Course on Environmental Management System ISO 14001:2015
- Certificate on best entrepreneur of the solutions – hackathon Climathon (Climathon
Jaffna – 2019) - Certificate Course on Empowering Women in Politics-2018 (University of Peradeniya)
- Certificate on Presented a research paper titled Islamic Civilization and Nations in
Geopolitics, A study based on international Politics. At the 6th International Symposium-
2019. - Certificate of merit to won the third place under the category of “Analysis” in the 18th
International Super Map GIS Competition 2019 - Gap Inc. P.A.C.E. Training of Trainers (TOT) has been recognized as a Gap Inc. P.A.C.E.
Trainer (Silver)
Timeline
Food Service Worker
Sodexo Live at BC Place Stadium
02.2024 - Current
Manager
Dosa Factory Restaurant
04.2023 - 04.2026
Monitoring and Evaluation Consultant
Viluthu (Non profit organization)
06.2022 - 03.2023
Senior Community Mobilizer
Viluthu (Non profit organization)
09.2021 - 06.2022
Community Mobilizer
Viluthu (Non profit organization)
09.2020 - 09.2021
Medical Clinic Assistant
Supramaniyam Medi Clinic
08.2014 - 01.2016
Diploma - Health Care Assistant
Western Community College
Associate of Arts -
Lasalle College
Master of Arts - Environmental Management
University of Peradeniya
Bachelor of Arts - Geography
University of Peradeniya