Thuvaragah Rohan
Toronto
Summary
Professional with strong background in service delivery and client management. Skilled in problem-solving, process improvement, and customer support. Known for fostering team collaboration and driving results. Flexible and reliable, with expertise in communication, time management, and adaptability.
Overview
13
13
years of professional experience
Work History
Facilities Support Worker
TDSB
Toronto, ON
09.2020 - Current
- performed routine inspections and maintenance of school facilities, identifying and resolving issues promptly.
- Responded to staff requests and service tickets while ensuring a safe and functional environment.
- Troubleshot building equipment and coordinated repairs with contractors and maintenance teams.
- Demonstrated strong problem-solving skills by addressing facility-related issues efficiently and independently.
- Prioritized multiple tasks in a fast-paced environment while meeting deadlines and operational requirements.
- Communicated effectively with staff, students, contractors, and administration to ensure smooth daily operations.
- Followed health and safety regulations and procedures to maintain compliance and workplace safety.
Team Supervisor
Tim Horton's
Toronto, Ontario
08.2013 - 01.2021
- Provided a strong customer service experience to all patrons of the restaurant through effective verbal communication skills
- Constantly took on additional tasks in order to help maintain the fast paced environment needed to serve over 1,500 orders per day
- Train new hires on company’s policies, operations, and day-to-day responsibilities which led to 100% of new hires completing training successfully
- Resolved customer’s complaints while identifying problems and taking appropriate corrective action, which ensured satisfied customers
- Trained new team members on customer service protocols and operational procedures.
Deposit Processing Clerk
CIBC
Toronto, Ontario
10.2016 - 08.2019
- Performed a wide variety of back-office processing tasks to support day-to-day bank operations
- Enhanced typing skills used to perform data entry in less than half the time required by other clerks
- Manually inspected and verified deposited cheques to prevent potential losses and ensure that all customer accounts accurately reflect their documented and verified transactions
- Responded to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to customer satisfaction and positive feedback
- Processed high volumes of transactions efficiently, ensuring accuracy and compliance with internal policies.
- Managed documentation and record-keeping for client accounts, enhancing retrieval speed and organizational efficiency.
Education
Computer System Technology - Advanced Diploma -
Centennial College of Applied Arts And Technology
Scarborough05-2027
Junior IT Analyst Program - undefined
NPower Canada
Toronto12-2019
Redhat System Network Administrator - Computer And Information Systems
Redhat Enterprise
04-2016
Ontario Secondary School Diploma - undefined
City Adult Learning Center
Toronto07-2015
Skills
- Operating Systems: Windows 10/11, Android, iOS, Mac OS, Linux (Ubuntu)
- Applications & Tools: ServiceNow, Microsoft Office 365, Google workspace, CRM tools,VMware, Packet tracer
- Networking: IPv6, wireless networks, SOHO networks
- IT Support-:Software installation , Troubleshooting, user support
- Project Management: Zero trust security Architecture: principles ,implementation, and challenges in modern network security
- G licence holder with clean driving history
Websites
Timeline
Facilities Support Worker
TDSB
09.2020 - Current
Deposit Processing Clerk
CIBC
10.2016 - 08.2019
Team Supervisor
Tim Horton's
08.2013 - 01.2021
Junior IT Analyst Program - undefined
NPower Canada
Ontario Secondary School Diploma - undefined
City Adult Learning Center
Computer System Technology - Advanced Diploma -
Centennial College of Applied Arts And Technology
Redhat System Network Administrator - Computer And Information Systems
Redhat Enterprise