Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thuvaragaa Kanthappu

St. Catharines,ON

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

7
7
years of professional experience

Work History

Customer Service

Rona Home and Garden
05.2020 - 08.2023
  • Collaborated with team members to meet daily demands and handle challenging projects
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Drove sales success by building displays and merchandising attractive arrangements
  • Promoted products effectively by staying on top of offerings and prices
  • Minimized store thefts through effective monitoring strategies and close customer observation
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance
  • Prepared merchandise for purchase or rental
  • Captured consistent customer sales with friendly, knowledgeable support
  • Verified sales prices and processed cash or credit payments to complete sales
  • Kept store shelves, racks and bins presentable with frequent resets
  • Followed COVID - 19 safety protocols.
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Greeted customers and listened closely to problems described to determine solutions.

Crew Member

McDonald’s
09.2021 - 11.2021
  • Greeted customers and asked open-ended questions to properly serve
  • Collaborated with crew members to get food out at proper times
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Promoted food items effectively by staying top of promotions and deals
  • Maintained customer satisfaction by quickly resolving issues and offering expert assistance
  • Verified sales prices and processed cash or credit payments to complete sales
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Brewed coffee and tea and changed out drink station syrups.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Library Assistant

Albert Campbell Collegiate Institute
09.2018 - 06.2020
  • Maintained accurate cash drawers by following established cash-handling guidelines
  • Explained library cataloging and Dewey Decimal System to patrons
  • Resolved patron issues and fostered satisfaction by assisting with all library services, including opening and accessing accounts, using library equipment and technology, and checking out items
  • Researched due dates and locations of highly requested books to help patrons acquire desired texts
  • Answered patron questions in-person regarding library services, resources and hours
  • Sorted library books and materials, re-shelving items to support efficient circulation
  • Distributed past-due notices and collected fee payments for lost or overdue books
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Handled check-in and check-out process of library books and materials at circulation desk

Hostess

Frankie Tomatto's
02.2020 - 03.2020
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.
  • Opened and closed seating sections according to volume of guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Administrator

Sandbox Studios
07.2019 - 08.2019
  • Communicated with clients through emails and phone calls
  • Handled communications between staff and customers
  • Sent clients calendar invites using Google Calendar
  • Cleaned up around the Studio Painted white space before a studio 2 booking
  • Set up chairs for events
  • Supported daily operations with administrative expertise, including file management, document control, and operational reporting
  • Managed schedule coordination, catering, and conference room availability for all meetings and presentations
  • Distributed invoices, updated accounts, and entered new information into the customer relationship management system.
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Principal Assistant

Canadian Tamil Academy (CTA), Wilclay Public School
09.2016 - 06.2019
  • Assisted principal with improving day-to-day operations by implementing new administrative systems
  • Helped teachers improve by observing classes and correcting missteps in line with school regulations
  • Increased engagement with fun student events and regular assemblies
  • Improved student outcomes by involving parents in academic and disciplinary matters
  • Spearheaded discipline initiatives, enforcing rules fairly and correcting small problems early to prevent larger concerns
  • Monitored student behavior and enforced discipline policies.
  • Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.

Education

Bachelor of Arts - Psychology

Brock University
St. Catharines, ON
2024

High School Diploma -

Albert Campbell Collegiate Institute, Collegiate Institute
Scarborough, ON
2020

Skills

  • Client Engagement
  • Customer Care
  • Dining Crew Workflow Optimization
  • Dining Area Maintenance
  • Credit and Cash Transactions
  • Time Management Skills
  • Customer Needs Assessments
  • Store Merchandising

Languages

English
Native or Bilingual
Tamil
Native or Bilingual

Timeline

Crew Member

McDonald’s
09.2021 - 11.2021

Customer Service

Rona Home and Garden
05.2020 - 08.2023

Hostess

Frankie Tomatto's
02.2020 - 03.2020

Administrator

Sandbox Studios
07.2019 - 08.2019

Library Assistant

Albert Campbell Collegiate Institute
09.2018 - 06.2020

Principal Assistant

Canadian Tamil Academy (CTA), Wilclay Public School
09.2016 - 06.2019

Bachelor of Arts - Psychology

Brock University

High School Diploma -

Albert Campbell Collegiate Institute, Collegiate Institute

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Thuvaragaa Kanthappu