Thuva Guna
Milton,ON
Summary
Highly analytical and solution-oriented candidate with a strong desire to contribute to the productivity of an organization in the field of information technology. Seeking a dynamic position to utilize acquired skills and knowledge to enhance organizational efficiency. Possesses a solid foundation in diagnostics and analytics, as well as a basic understanding of SQL, HTML, Python, and CLI. Knowledgeable in Remedy and OSS applications, with experience in basic Cisco router configurations. Presents as a well-organized and dependable individual with extensive knowledge in hardware/software networking and computer diagnostics. Thrives on challenges and adapts quickly. Leads by example with strong communication skills and ability to establish rapport with clients. Experienced in basic network configuration via CLI and successfully set up own Omada home networking system using both CLI and GUI with an L3 switch.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Analyst
TTM
02.2015 - Current
Assessed single-report tickets submitted by Residential and Business customers across all service lines.
Identified and resolved issues in RF, Voice, Data, Digital, Analog, and GPON services.
Addressed and escalated complex customer issues to appropriate departments for conclusive resolution.
Correctly assign problems to specific departments for escalation and resolution
Met and exceed monthly performance objectives including ticket performance and quality.
Collaborated with Network and Platform support teams to identify connectivity issues.
Took ownership and followed through and confirm with end users that problems have been rectified.
Maintained up-to-date knowledge of emerging technologies during implementation phases, including Xfinity services and GPON technology.
Perform project related duties as assigned
Freelance Technical Support Consultant
Self Employed Services
06.2004 - Current
- Comprehensive IT Support: Providing reliable and efficient on-site and remote IT solutions for individuals
- Hardware & Software Troubleshooting: Expert in diagnosing and resolving a wide range of computer hardware and software issues.
- Network Setup & Maintenance: Skilled in configuring and maintaining home and small office networks, ensuring seamless connectivity.
- Data Backup & Recovery: Implementing robust data backup strategies and performing successful data recovery operations.
- Application Installation & Configuration: Experienced in installing, configuring, and troubleshooting various software applications.
- Adaptable & Quick Learner: Staying up to date with the latest technology trends and adapting to evolving client needs.
- Home Network Setup (Wi-Fi, Ethernet): Installing and configuring secure and reliable home networks, including Wi-Fi and Ethernet connections. Multiple deployment of TP-Link Omada for customers.
- Smart Home Device Integration: Integrating and troubleshooting smart home devices, such as smart TVs, thermostats, and security systems.
- Cloud Service Setup & Support (Google Workspace, Microsoft 365): Assisting with the setup and support of cloud-based services
Education
Computer Engineering Technology Diploma -
Sheridan College
Brampton, ON04.2010
Skills
- Diagnostics
- Analytic skills
- SQL
- HTML
- Python
- CLI
- Remedy
- OSS applications
- Cisco router configurations
- Hardware networking
- Software networking
- Computer diagnostics
- Network configuration
- Omada home networking
- L3 switch
- Communication skills
- Establishing rapport
Languages
English
Full Professional
Tamil
Native or Bilingual
Norwegian
Limited Working
Certification
CCNA, in process of attaining certificate
Summary Of Qualifications And Skills
- Excellent diagnostics and analytic skills
- Basic understanding in SQL, HTML, Python and CLI
- Knowledgeable in Remedy, OSS applications
- Basic Cisco router configurations
- Presentable, well organized, and dependable
- High knowledge in hardware/software networking and computer diagnostics
- Fast learner, thrives with challenge with skilled adaptability
- Self-motivated innovator, leads by example with a record of success in strong communication skills and establishing rapport with clients
- Basic network configuration via CLI. Setup own Omada home networking in CLI and GUI with a L3 switch
Timeline
Analyst
TTM
02.2015 - Current
Freelance Technical Support Consultant
Self Employed Services
06.2004 - Current
Computer Engineering Technology Diploma -
Sheridan College
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