Thu Trang Tran

Admission processing and acknowledgement

- Analyse applications to verify authenticity and completeness of received transcripts and documentation

- Identify, request, and confirm receipt of appropriate documentation

- Advise on program admission requirements

- Evaluate post-secondary transfer credits

- Make admission decisions or recommendations

- Run technical processes to support workload management

Admission advising

- Conduct admission advising via various channels including in person, emails, and real time chat

- Troubleshooting application issues

Communication/collaboration

- Make and receive student referrals, coordinate students and faculties connections

- Escalate and investigate issues with appropriate departments

• Provided feedback on writings for K1-K12 students and freshmen
• Developed resources for improving academic writing
• Advised on academic writing formats and citation styles such as MLA, APA, Chicago, etc.
• Guided proper grammar and other technical aspects of writing

• Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
• Prepared and edited documents and reports for quality and accuracy.
• Assisted with event planning, coordinating logistics for successful meetings and conferences.
• Supported departmental projects, ensuring deadlines were met and objectives achieved.

• Provided outstanding customer service while addressing concerns or answering questions from attendees regarding technical aspects of the events.

• Worked with Chinese second language learners and Chinese second generation speakers
• Supported classroom maintenance and upkeep, organizing books, and materials
• Offered constructive feedback on student assignments, helping them refine their writing skills and comprehension

• Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.
• Assisted speakers and attendees during presentations.

• Produced and proofread bylaws, emails, marketing content, etc. before publishing
• Moderated social media pages

• Supported classroom activities, tutoring, and reviewing work.
• Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
• Tutored struggling students individually and in small groups to reinforce learning concepts.