Thusorthana Smith
Toronto,ON
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 6 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Finance Aid Officer Administrative Assistant
Oxford College Of Arts, Business, And Technology
11.2023 - Current
- Manages and supervises all financial aid processes for awarding student loans, grants, and scholarship packages;
- Develops and monitors the Financial Aid Office budget including personnel needs, departmental operating expenses;
- Develops student costs of attendance (individual student budgets) including tuition, books, fees, room and board etc.;
- Monitors college work-study expenditures, students’ satisfactory academic progress, day care expenditures, federal and state grant expenditures, etc.;
- Reconciles student receivable accounts with the Business Office;
- Interprets and applies federal laws and regulations; college policies and regulations; and state regulations relating to the delivery of student financial assistance;
- Oversees all administrative functions of the Financial Aid Office by supervising, providing ongoing professional development opportunities, and evaluating all full-time and part-time employees;
- Calculates refunds and repayments for students who withdraw from school;
- Determines students’ day care eligibility, arranges day care with vendors, sends out contracts;
Therapist Intern - Volunteer
Showkace
07.2023 - Current
- Coordinating fundraising events that involve decision-making input on external resources, managing event processes, coordinating meetings, managing event budgets.
- Development of media, marketing materials, announcements, photo opportunities, and social media marketing for special events.
Tutor/Recruitment Consultant
Dr. Joe Learning Academy
05.2021 - Current
- Solid knowledge of emerging media communications trends including effective use of print, electronic and social mediums to successfully target different audiences
- Excellent sense of design and aesthetics with a demonstrated ability to create eye-catching Powerpoints which quickly and effectively communicate a clear message; have completed over 350+ presentations
- Always bring enthusiasm and a spark to any project or situation which enables the building of effective relationships with co-workers, customers, and the public
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Floor Associate
Shoe Company
10.2023 - 12.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Receptionist/Admin
McAteer Group Of Companies
01.2023 - 12.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Document and maintain administrative procedures for assigned benefits processes
- Utilized Sun System to retrieve and deliver messages.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinate transfer of data to external contacts for services, premiums and plan administration.
- Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the company's benefits package.
Deals admin/Receptionist
Public Choice Reality
04.2022 - 09.2022
- Proficient in operating system administration
- Extensive experience with installation and maintenance of PC software applications
- Comprehensive knowledge of system administration and assorted network hardware
- Ability to maintain and repair fax machines copiers and network printers
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Keyholder/Sales and Hiring Associate
Tam O'Shanter Golf Club
06.2018 - 06.2021
- Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates; Assisted with daily procedures such as opening and closing the store
- Experience with POS software; Maintaining and developing the cashier and other machinery; Lead the coworkers with daily procedures such as opening and closing the store and following company policies to ensure the safety of employees and store products during the closing, ensuring the till was balanced
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit, and check payments.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored and restricted access to keys to maintain store security.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Created employee schedules to align coverage with forecasted demands.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed customer needs and delegated tasks to employees for optimal coverage.
Full-Time Associate
Tim Hortons
05.2019 - 12.2020
- Engaging Customer Service Representative with 6+ years of experience in a fast-paced environment
- Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes
- Experienced, advanced Tamil- and English- speaking with excellent communication skills and looking to grow these skills by learning sign language.
Education
General Bachelor of Arts Degree -
Wilfrid Laurier University
01.2022
Skills
- Demonstrate strong collaboration skills to carry out tasks with ease; read and perceives others’ emotions/state of mind accurately
- Manage technology to create written materials, compile and manage data; generates effective forms/records for gathering information/data
- Anticipate and react effectively to concerns, issues, problems, and changes; learn new information, ideas, procedures, and techniques
- Cash Handling
- Management Support
- Preparing Reports
- Program Support
- Data Entry
- POS System Operation
- Flexible Schedule
- Computer Skills
- Record and File Management
- Courteous and Professional
- Event Coordination
- Bilingual - Tamil
Additional Information
I would be an ideal candidate as I acquire a vast amount of experience from the various roles I have taken, where I enhance my skills set. This team is looking for an innovative, patient, and hard-working partner to add to their organization. I am eager to learn and grow in my skill set, which can launch me into my future as a Dietitian. I have been in the workforce since I was 16, I have been employed in the fields of childcare, food service, and education.
Currently, I am a student attending Wilfrid Laurier University, proceeding towards a Bachelor of Arts, with a Minor in Community Health, am on route to graduating this spring! I am looking forward to continuing my academic career by obtaining my Master's/ Licence in nutrition/ dietitian. My determination is established through my academic career, it's further exemplified by my eagerness to increase my knowledge. If you refer to my resume, I am fluent in Tamil, and English, and I am teaching myself sign language. I was a refugee, who worked extremely hard to learn and adapt to the culture and language, in order to always keep skills of readability with me, I am challenging myself with sign language.
I am very pleased to have the opportunity to apply for this job, as the love of learning and reading helped me smoothly transition from my birthplace. Reading and writing specifically helped me not only adapt but also helped me succeed in school. I want a quick learner, demonstrated by my one year of ESL, to take the stage to represent my class in a speech contest. My love of reading helped me teach others, to enhance their love and curiosity about narrative, stories, and characters. I pursued this passion by entering childcare when I was 16, I became a camp counsellor. I devised and implemented daily activities for children to increase their fine motor skills. I recently took up a job for 1 year and 14 months as a private tutor. I displayed an excellent sense of design and aesthetics with a demonstrated ability to create eye-catching PowerPoints which quickly and effectively communicate a clear message; I have created over 350+ presentations. I spread my talents further and have been recruiting for other tutors, and taking on more responsibilities, to start a private YouTube for promotions.
My other jobs also play a significant part in enriching me with the tool necessary to be an asset to your organization. I worked as a cashier/Key Holder for a golf course where I showcased leadership qualities by recruiting, training, and hiring new associates. I also took on managerial duties with daily tasks including opening and closing the business.
Working knowledge of point-of-sale software; Keeping the cashier and other machines in good working order and improving them. Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates
Languages
Tamil
Native or Bilingual
sign language
Elementary
Timeline
Finance Aid Officer Administrative Assistant
Oxford College Of Arts, Business, And Technology
11.2023 - Current
Floor Associate
Shoe Company
10.2023 - 12.2023
Therapist Intern - Volunteer
Showkace
07.2023 - Current
Receptionist/Admin
McAteer Group Of Companies
01.2023 - 12.2023
Deals admin/Receptionist
Public Choice Reality
04.2022 - 09.2022
Tutor/Recruitment Consultant
Dr. Joe Learning Academy
05.2021 - Current
Full-Time Associate
Tim Hortons
05.2019 - 12.2020
Keyholder/Sales and Hiring Associate
Tam O'Shanter Golf Club
06.2018 - 06.2021
General Bachelor of Arts Degree -
Wilfrid Laurier University
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