Thusiga Jessica Piratthepan
Stoney Creek
Summary
Experienced in customer service, sales floor operations, and event planning through roles at Michaels Stores. Passionate about fostering inclusive communities through volunteer work with Community Living Mississauga, supporting individuals with intellectual disabilities. Known for strong communication, organization, and problem-solving skills, with a commitment to excellence in both academic and community settings.
Overview
5
5
years of professional experience
Work History
Event Coordinator
Michaels Arts and Crafts
06.2023 - Current
- Coordinated and executed community craft events, enhancing customer engagement and participation.
- Developed event schedules and timelines, ensuring timely completion of all preparations.
- Managed attendee registrations and communications, streamlining participant experience.
- Trained staff on event setup procedures, improving efficiency during event execution.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Cashier and Sales Floor
Michaels Arts and Crafts
06.2023 - 12.2023
- Processed customer transactions efficiently using POS systems.
- Trained new team members on operating procedures and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with product inquiries and store navigation.
- Managed inventory replenishment to ensure product availability.
Tutor
Kumon Learning Center
09.2020 - 11.2021
- Developed customized lesson plans to address individual student needs and learning styles.
- Facilitated engaging tutoring sessions that improved student understanding of complex subjects.
- Utilized various educational tools and resources to enhance instructional delivery and effectiveness.
- Monitored student progress, providing constructive feedback to encourage academic growth.
- Collaborated with parents and educators to align on student goals and strategies for success.
Education
Molecular Biology
University of Toronto
Toronto05-2028
Skills
- Event planning
- Project management
- Scheduling
- Time management
- Customer service
- Customer assistance
- Work ethic and integrity
- Customer service excellence
- Sales promotion integration
- Sales optimization
Timeline
Event Coordinator
Michaels Arts and Crafts
06.2023 - Current
Cashier and Sales Floor
Michaels Arts and Crafts
06.2023 - 12.2023
Tutor
Kumon Learning Center
09.2020 - 11.2021
Molecular Biology
University of Toronto