Thusi Kajan
Oshawa,ON
Summary
My expertise in project management allows me to efficiently plan, prioritize, coordinate, and resolve issues pertaining to demand and capacity. Resourceful Front Store Manager known for high productivity and efficient task completion. Skilled in inventory management, staff training, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to driving sales through outstanding operational standards and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Store Manager
Shoppers Drug Mart #1426
09.2020 - Current
- Ensuring compliance with all health and safety protocols by team members
- Perform performance management, including annual performance reviews, progressive discipline, and goal setting, with the staff.
- Prepare and process payroll and time-reporting data using WFM in accordance with established policies and procedures.
- Possess a willing and cooperative attitude and can maintain the confidentiality of information, exercise judgment and tact in dealing with sensitive matters, and responding to inquiries.
- Maintain a manual and electronic filing database to ensure proper documentation is readily available for annual audits.
- Provide administrative support in day-to-day activities, such as arranging meetings, purchasing supplies, organizing and following up with vendors, corporate resources, and government agencies regarding new projects.
- Identify and investigate inventory shortcomings, and reach out to vendors to make claims for shortages.
- Analyzes financial reports, identifies trends, and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report.
- Able to use Microsoft 365, Outlook, MMS, PDT, WFM, SAP, Workday, and Web forms to perform daily tasks.
- Developed strategies to increase customer satisfaction, drive store sales and maximize profitability.
- Directed and coordinated the daily operations of a retail store, including sales activities, customer service, staff management and inventory control.
- Organized and supervised merchandising functions such as display plans, window displays, promotional campaigns and advertising materials.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated customer feedback surveys in order to address any issues or complaints raised.
- Implemented loss prevention measures designed to reduce theft or damage of products within the store.
- Conducted regular meetings with staff members in order to discuss progress towards objectives set forth by management.
Assistant Front Store Manager
Shoppers Drug Mart #920
02.2006 - 09.2020
- Assist and conduct annual, quarterly and monthly health and safety inspections
- Perform hiring process including selecting, scheduling, and interviewing candidates for various positions throughout the store and performing orientation for new hires
- Ensure staff are properly trained in all aspects of their role
- Give on-going coaching and instructions
- Ensure employees present proper image to the public in accordance with Uniform Policy
- Ensure all loss prevention systems and procedures are performed according to established guidelines (eg
- Surprise register audits, maintenance and monitoring of tracking sheets, review of detail tapes)
- Resolve customer complaints according to established guidelines (eg
- Refunds, exchanges)
- Demonstrate good customer service and communication skills to deal effectively and courteously with customers and staff; good interpersonal skills with the ability to establish and maintain positive working relationships
- Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
- Receives merchandise in accordance with the receiving policies and procedures and ensure proper documentation is completed with respect to the receiving and return of goods
- Maintain a neat and organized backroom according to principles of backroom standards
- Complete and update any changes to planograms and seasonal change overs accordance to the store standards
Education
Occupational Health and Safety Certification -
Toronto Metropolitan University
Toronto, ON10.2024
Bachelor of Business Management - Majoring in Human Resource Management
Toronto Metropolitan University
Toronto, ON01.2015
High School Graduate -
Winston Churchill High School
Toronto, ON01.2003
Skills
- Customer service
- Effective Time Management
- Decision-making
- Project management
- Interpersonal Relationship Development
- Multi-tasking
- Leadership
- Mentorship
- Organizational skills
- Detail-oriented
- Analytical Inquiry Expertise
- Operational Planning
- Effective communication
- Written communication
- Verbal communication
Certification
- Shoppers Drug Mart LEAD program to be a Front Store Manager
- Excellence in Food Handling Certification
- First Aid and CPR Training
Accomplishments
- Received a Gem Award for providing an excellent customer service at the National Level
Languages
English
Full Professional
Tamil
Full Professional
Timeline
Front Store Manager
Shoppers Drug Mart #1426
09.2020 - Current
Assistant Front Store Manager
Shoppers Drug Mart #920
02.2006 - 09.2020
Occupational Health and Safety Certification -
Toronto Metropolitan University
Bachelor of Business Management - Majoring in Human Resource Management
Toronto Metropolitan University
High School Graduate -
Winston Churchill High School
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