Thurlene Williams
Porter Ranch
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
09.2025 - Current
- Learned menu items and daily specials to effectively communicate with guests.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Engaged with guests to create a welcoming atmosphere and encourage repeat visits.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
The Fat Dog
02.2023 - 09.2024
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in food and beverage preparation, ensuring adherence to safety standards.
- Collaborated with team members to deliver timely service during peak hours.
- Demonstrated adaptability in fast-paced environment while managing multiple tables.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Arclight Cinemas
05.2015 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
GHCHS
Granada Hills, CA05-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Food running
- High volume dining
- Food safety practices
- Table bussing
- Point of sale operation
Certification
- Court of Master Sommeliers (Intro) Training - February 2025
Timeline
Server
Buffalo Wild Wings
09.2025 - Current
Server
The Fat Dog
02.2023 - 09.2024
Server
Arclight Cinemas
05.2015 - 10.2016
High School Diploma -
GHCHS
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