Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thurkkayini Glennie

Mississauga,Canada

Summary

Engaging and customer-oriented professional with a strong passion for Human Resources Management. Highly organized and dedicated, I am eager to join your establishment to enhance my experience and expertise in this field. With a proven track record of delivering exceptional customer service and fostering positive employee relations, I am committed to creating a supportive and inclusive work environment. Seeking an opportunity to contribute skills in talent acquisition, employee development, and HR policies to drive organizational success.

Overview

15
15
years of professional experience

Work History

Cargo Handler

FedEx
01.2023 - Current
  • Load and unload freight, scan, and sort freight within the facility
  • Transport freight within and between facilities
  • Experience with different FedEx locations including YYZ, YTZ and Delta
  • Knowledge about FedEx Canada operations and Canadian Customs regulations
  • Successfully completed all basic and annual training
  • Ability to lift 70 lbs & maneuver any package weighing up to 150 lbs with appropriate equipment
  • Be part of Health and Safety Committee
  • Able to learn local and international codes for the CONs and print them for BLDs and cans
  • Took part in monthly events with in the facility
  • Gained basic knowledge of control room operations

Accounting and Management

Mathuram INC
01.2021 - 01.2022
  • General filling/ administrative duties (paperwork, invoices, orders, etc)
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Filing claims for Freight orders shipped to a third party (responsible for following up on damages, money back, etc)
  • Prints paperwork orders; includes assigning serial numbers to the correct units and cross-referencing with inventory department for accuracy/ error
  • Track shipments for salespeople and e-commerce department
  • Movement and transfer of paperwork between departments and people
  • Determine the method of shipment and arrange for carrier’s pick-up, prepare bills of landing and other shipping documentation manually or by computer
  • Ensure all necessary internal contacts are aware of the situation and recommended course of action to resolve
  • React quickly to changing circumstances to ensure deliver to the customer involving all key internal and external contacts
  • Maintain effective customer focused relationships with internal and external contacts including Carriers, Shipping, Customer Service

Operations and Management

Swiss Chalet
01.2017 - 01.2020
  • Upholding the highest standards for food, service and financial management
  • Ensuring training and proper supervision of Team members and Managers on all restaurant procedures
  • Providing leadership, problem solving and decision making in all areas
  • Building and maintaining a productive partnership with the Chef
  • Understanding and interpreting P&L’s and other financial statements
  • Excellent time management skills and attention to details
  • Ensuring enthusiasm, gregarious hospitality and ability spill onto the staff
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%

Server

Swiss Chalet
01.2012 - 01.2017
  • Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required and follows all HMSHost customer service and cash handling policies and procedures
  • Maintains a solid knowledge of products and services available in unit
  • Cleans and stocks work area
  • Assists in locating, reconciling and verifying the accuracy of transactions and operate equipment with peripheral electronic data processing

Cashier

Wendy’s
01.2010 - 01.2012
  • Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all HMSHost customer service and cash handling policies and procedures
  • Maintains a solid knowledge of products and services available unit
  • Cleans and stock work area
  • Assists in locating, reconciling, and verifying the accuracy of transactions and operate equipment with peripheral electronic data processing

Education

High School Diploma -

Glenforest Secondary School
Mississauga

Bachelor of Science - Criminology

University of Toronto
Mississauga, ON

Human Resources and Business Administration -

Sheridan College
Mississauga, ON
01.2023

Skills

  • Effective Verbal Communication
  • Analytical Reading Skills
  • Professional Writing Skills
  • Detail-Oriented Approach
  • Proficient in Computer Applications
  • Proficient in MS Word, Excel, PowerPoint and Notes
  • Project Management Experience
  • Communication skills
  • Customer Relationship Management
  • Team Collaboration Skills
  • Analytical Problem-Solving

Languages

English
Native or Bilingual
Tamil
Native or Bilingual

Timeline

Cargo Handler

FedEx
01.2023 - Current

Accounting and Management

Mathuram INC
01.2021 - 01.2022

Operations and Management

Swiss Chalet
01.2017 - 01.2020

Server

Swiss Chalet
01.2012 - 01.2017

Cashier

Wendy’s
01.2010 - 01.2012

High School Diploma -

Glenforest Secondary School

Bachelor of Science - Criminology

University of Toronto

Human Resources and Business Administration -

Sheridan College

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Thurkkayini Glennie