Summary
Overview
Work History
Education
Skills
LEADERSHIP EXPERIENCE
Accomplishments
Timeline
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Thurga Muthukumar

VANCOUVER ,BC

Summary

  • Passionate about media literacy and marketing, with a keen interest in applying creative strategies to enhance brand visibility and engagement.
  • Excellent analytical, problem solving, attention to detail and communication skills.
  • Five years of customer service and sales experience. Willingness to learn new concepts diligently.
  • Able to multitask and work efficiently.
  • Strong proficiency in MS Excel, MS Word, PowerPoint, Adobe Photoshop.
  • Strong proficiency in Instagram, Facebook, TikTok. LinkedIn, Pinterest and Twitter.

Overview

5
5
years of professional experience

Work History

Customer Service Associate Cashier

HOME DEPOT CANADA
01.2022 - Current
  • Promoted customer loyalty and delivering consistent sales by providing knowledgeable and friendly assistance
  • Proactively promoted and secured enrollments in loyalty member programs, fostering enduring customer relationships.
  • Maintained exceptional cashier friendliness, achieving a 100% rating in customer satisfaction surveys.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Demonstrated a keen attention to detail, ensuring accurate financial transactions and maintaining a high level of integrity in handling customer payments.
  • Collaborated closely with the shift manager to promptly resolve issues and address customer concerns, ensuring a positive shopping experience.

Small Business Owner

SUGARTREATS.CO
08.2022 - Current
  • Created visually appealing content including images, videos, and graphics showcasing bakery products, resulting in an increase of sales leads, customer engagement and following.
  • Implemented targeted social media campaigns for specific holidays that lead to measurable increase in sale leads resulting in a 150% increase in orders placed.
  • Collaborated with influencer accounts and local businesses to create partnerships and sponsored content, resulting in an increase in brand visibility and following.
  • Handcrafted decorated desserts such as cake pops, chocolate strawberries, cocoa bombs, sugar cookies.


Sales Associate

GAP FACTORY
03.2019 - 04.2019
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • ·Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to create an attractive space for the products resulting in more customer engagement and promotion of specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Bachelor of Arts - Communication And Media Technology

Simon Fraser University
Burnaby
08.2024

Skills

  • Writing and Creative media
  • Research and Analysis
  • Organized and Punctual
  • Detail Oriented
  • Teamwork and Collaboration
  • Digital Media Management

LEADERSHIP EXPERIENCE

SCIENCE WORLD - SCIENCE FACILLATOR ASSISTANT      

    VANCOUVER, BC             

  • Designed and executed captivating and informative demonstration workshops tailored for children, fostering a hands-on learning experience.
  • Directed and guided visitors to immersive and interactive workshops, ensuring a seamless and enjoyable experience.
  • Supervised children ages 5-10 years old ensuring safety.


JUMPSTART ACADEMY - STUDENT VOLUNTEERING

    VANCOUVER , BC

  • Implemented safety protocols and procedures, creating a secure environment for young participants to explore and learn.
  • performed various recreational activities to create a positive and engaging experience for kids.
  • Received positive feedback from participants and fellow volunteers for contributing to an uplifting and memorable experience for all involved.

Accomplishments

CMNS120W - Final Project

  • Addressed a contemporary social media issue through a comprehensive project, leveraging Instagram and digital media software to create impactful solutions.
  • Demonstrated proficiency in utilizing digital media tools to strategize, implement, and communicate effective solutions for the identified social media issue.
  • Successfully completed the project, showcasing a combination of creativity and technical skills in addressing real-world challenges related to social media dynamics.

Timeline

Small Business Owner

SUGARTREATS.CO
08.2022 - Current

Customer Service Associate Cashier

HOME DEPOT CANADA
01.2022 - Current

Sales Associate

GAP FACTORY
03.2019 - 04.2019

Bachelor of Arts - Communication And Media Technology

Simon Fraser University

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Thurga Muthukumar