THULI DHARMADASA

• Distinguished member of the Intuit Diamond Club.
• Achieved Top Performer status with the highest billing revenue and conversion rates in payments and bill pay (GNS and GNA) on the team.
• Providing 1:1 coaching to team members to improve billing revenue, conversion rates, and leadership skills.
• Served as team lead during managerial absences, demonstrating strong leadership and decision-making abilities.
• Recognized as a new hire mentor.
• Assisted the manager in conducting performance skill checks for new hires, ensuring readiness and alignment with organizational standards.

Key Metrics (FY25):

• Achieved 163% ITQ.
• Payments GNS: 455 │ Payments GNA CR: 70.9% │ Payments GNS CR: 40%.
• Bill Pay GNS: 178 │ Bill Pay GNS CR: 18.9% │ Bill Pay GNA CR: 4.5%.
• $9.8M CV │ 108 Basis Points │ $185,989 Billings Revenue.

• Accelerated onboarding of new hire interns, enabling them to meet or exceed organizational goals within expected timelines.
• Improved team efficiency and performance by conducting weekly upskill coaching sessions using the GROW model.
• Strengthened team engagement and inclusivity through planning and facilitating social and work-related events.
• Developed and delivered presentations, proposals, and supporting materials to enhance sales initiatives.
• Provided gap training to equip interns with the skills needed to conduct consultative conversations with sophisticated accountant partners.
• Applied analytical expertise to create detailed reports tracking progress against goals, performance metrics, and customer feedback.

• Achieved top performer status with the highest number of MAS sign-ups and payments usage on the team, including a 65% conversion rate and $1M in charge volume.
• Led the first team to convert care leads into sellable opportunities, driving measurable results.
• Chosen as a mentor and buddy for new hires, providing guidance and support during their onboarding process.
• Proactively shared best practices for sales and customer service with team members, contributing to improved conversion rates across the team.

• Consistently met and exceeded monthly sales quotas, showcasing exceptional performance and results-driven focus.
• Pioneered the first-ever care-dedicated sales motion by conducting tests and gathering key insights, enabling rapid scaling of the business unit.
• Played a pivotal role in driving growth within the QuickBooks Payments/Money business unit through deep consultations and first-time use demos.
• Collaborated on the formulation and delivery of executive share-out sessions, providing actionable feedback to strategic partners.
  
  

• Consistently exceeded monthly sales quotas, demonstrating strong performance and results-oriented sales expertise.
• Contributed significantly to the success of the OB Transacted campaign, leading to full funding approval for FY24.

• Achieved top performer recognition as an Account Manager by maintaining net revenue retention above -0.5 and consistently achieving a 95%+ customer satisfaction score.
• Served as the primary point of contact for customers during the QuickBooks Commerce sunset phase, ensuring smooth transitions and maintaining positive relationships.
• Selected as a panel member for QuickBooks Commerce "how-to" webinars, providing expert guidance to customers.
• Played a pivotal role on the QuickBooks Commerce Product Growth and Experimentation team, contributing to product development and strategic initiatives.

• Designed and implemented an end-to-end sales development process and playbook to optimize sales efficiency and effectiveness.
• Consistently exceeded sales targets in FY2019 (Q3, Q4) and FY2020 (Q1, Q2, Q3), demonstrating strong performance and goal alignment.
• Held the record for the highest monthly revenue generated by a Business Development Representative within the QuickBooks Commerce team.

• Designed, tested, and implemented call, email, and voicemail outreach campaigns to enhance team engagement and drive sales opportunities.
• Managed client relationships by delivering exceptional customer service, ensuring satisfaction, retention, and long-term partnerships.