Summary
Overview
Work History
Education
Skills
Websites
Certification
Community Experience
Extra Curricular
Timeline
Generic

THULASIGA THEVAKESARAN

Toronto,ON

Summary

Experienced customer success and sales professional with a proven track record of delivering exceptional service and tailored solutions. Utilizes data analytics to understand customer behavior, preferences, and market trends, while developing actionable insights. Thrives in high-pressure environments, effectively managing multiple priorities to achieve success. Innovative problem-solver with strong critical thinking and analytical skills, excelling both independently and as a collaborative team member.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Starbucks Canada
10.2021 - 04.2023


  • Delivered exceptional customer service by managing prompt service, and quality beverages and products for over 80 daily customers, while building relationships within the local community
  • Worked collaboratively with Baristas to promote Starbucks culture of connecting with customers and providing quality service in a fast-paced environment, which led to $1000+ in daily sales
  • Coordinated inventory of store products, and staff by anticipating the needs of customers, seasonal promotions, and community traffic
  • Managed store opening and closing duties as required, while overseeing cash handling, store cleanliness, safety, and security

Sales Associate Intern

Buzz Toronto
07.2021 - 12.2021
  • Developed key marketing strategies and plans to increase clients’ product awareness and brand
  • Effectively communicated with clients’ to understand their marketing needs, consumer audience, brand identity, challenges and product functions, while developing tailored marketing solutions
  • Leveraged data analytics, insights and KPI’s to make better decisions across marketing and sales
  • Facilitated the sharing of best practice, feedback, and effectiveness of performance/operations to deliver maximum value for clients’, business partners and stakeholders

Education

Diploma - Cyber Security and Computer Network Engineering

Canadian All Care College
Scarborough, ON
06.2025

Certificate - Cybersecurity

BrainStation
Toronto, ON
01.2025

Bachelor of Arts - Economics (Hons), Minor in Political Science

Brock University
St. Catharine's, ON
04.2023

Skills

  • Customer service expertise
  • Strong verbal communication skills
  • Effective problem-solving under pressure
  • Analytical decision making
  • Proficient in POS systems
  • Competent in Microsoft Office 365 applications
  • Introductory R-Studio experience
  • Strategic decision-making
  • Data analysis
  • Collaborative teamwork

Certification

  • [CPR/AED/First Aid], [St. Ambulance] - [January 2023- January 2026]
  • [Business Analysis], [Microsoft, LinkedIn] - [September 2023]

Community Experience

COMMUNITY  EXPERIENCE

Elections Canada| Deputy Returning Officer, Scarborough,  ON  April 2025

  • Verified voter eligibility by cross-referencing ID, voter cards, and poll station list, guaranteeing that only qualified electors are eligible to vote and ensured election integrity.
  • Calculated ballot inventory and usage throughout the day, and numbers were reviewed on a frequent basis to verify ballots were balanced.
  • Analyzed ballots to ensure all votes met eligibility standards before manually tallying and recording final counts to assure accuracy and integrity.

Intramural Referee | Brock University, St.Catherine’s,  ON            September 2018 - April 2023

  • Handled high-pressure situations by making quick decisions and communicating clearly, improving player satisfaction and game flow.
  • Managed fast-paced games with up to 20 players by enforcing rules and resolving disputes, ensuring fair and safe play.
  • Addressed conflicts on the spot using calm, unbiased judgment, reducing repeat incidents and promoting sportsmanship.

Extra Curricular

Intramural Official | Brock University, St.Catherine’s,  ON.                                                      September 2019 - April 2021        

  • Handled high-pressure situations by making quick decisions and communicating clearly, improving player satisfaction and game flow.
  • Managed fast-paced games with up to 20 players by enforcing rules and resolving disputes, ensuring fair and safe play.
  • Addressed conflicts on the spot using calm, unbiased judgment, reducing repeat incidents and promoting sportsmanship.

Timeline

Barista

Starbucks Canada
10.2021 - 04.2023

Sales Associate Intern

Buzz Toronto
07.2021 - 12.2021

Certificate - Cybersecurity

BrainStation

Bachelor of Arts - Economics (Hons), Minor in Political Science

Brock University

Diploma - Cyber Security and Computer Network Engineering

Canadian All Care College

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THULASIGA THEVAKESARAN