Thu Lam
Garden Grove,CA
Summary
I'm hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dental Assistant position. I'm ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Hygiene Student Intern
Douglas Nguyen and Sean Truong Orthodontic
04.2024 - 04.2024
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
- Reduced risk of infection by strictly adhering to sterilization protocols when handling all equipment.
- Enhanced patient experience by providing post-operative care instructions and answering any questions to ensure proper healing.
Dental Assistant Student Intern
Garden Grove Dental and Orthodontic
03.2024 - 04.2024
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared patient X-rays and images for review by dentist.
- Exposed, developed and mounted dental x-rays.
Customer Service
Union dental Group
05.2022 - 05.2023
- Helping customer to make an appointment, answer their questions
- Making connection between doctor and patient by translating Viet-Eng
- Setting up a flexible schedule for doctor and customer
- Connecting with insurance company
Customer Service Representative
Tran Dich Vu
05.2019 - 08.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provide excellent customer experiences
Education
Associate of Science - Dental Asistant
Cypress College
08-2024
Skills
- High-energy attitude
- Problem-solving abilities
- Empathy
- Taking Pano, x-ray, CT
- Taking impression
- Doing temporary crown
- CPR
- Pit and fissure
- CAD and 3D printing crown
Languages
Vietnamese
Full Professional
Certification
- CPR certification
- DA completion certification
Timeline
Dental Hygiene Student Intern
Douglas Nguyen and Sean Truong Orthodontic
04.2024 - 04.2024
Dental Assistant Student Intern
Garden Grove Dental and Orthodontic
03.2024 - 04.2024
Customer Service
Union dental Group
05.2022 - 05.2023
Customer Service Representative
Tran Dich Vu
05.2019 - 08.2021
- CPR certification
- DA completion certification
Associate of Science - Dental Asistant
Cypress College
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