Thoucan Kamal
Edmonton,AB
Summary
I am currently a graduate student in counseling psychology, seeking a practicum placement to apply both academic and experiential knowledge, and further develop clinical skills. Providing a strong foundation in psychology, interpersonal communication, and client support, with years of experience in customer service and security work. Passionate about offering support to individuals in their mental health journey, while working under professional supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier Assistant
Costco
Edmonton, Alberta
06.2019 - Current
- Trained new staff on cashier procedures and customer service standards.
- Built rapport and maintained professionalism with diverse cliental.
- Practiced empathy and patience in addressing concerns, enhancing client satisfaction.
- Strengthened teamwork and communication skills in a fast-paced environment.
- Provided extra assistance to elderly clients, including addressing their concerns, and helping them safely to their vehicles.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints professionally and promptly during peak hours.
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Interacted politely with customers to promote quality service during checkout.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Answered customers' questions concerning location, price and use of merchandise.
- Resolved customer complaints regarding sales and service.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Gym Attendant
PSP
Edmonton, Alberta
09.2023 - 04.2024
- Supported active military personnel and veterans in a fitness setting, creating a welcoming and encouraging environment.
- Built a strong rapport and trust with individuals from diverse backgrounds, often providing a listening ear and guidance on wellness resources.
- Gained valuable experience engaging with populations facing unique physical and psychological challenges, strengthening empathy and communication skills.
- Developed relationships with customers to encourage loyalty to the gym brand.
- Provided instruction on proper form when using exercise equipment.
- Inspected machines regularly for damage or malfunctioning parts before use by members.
- Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Handled various cleaning duties to keep common areas neat and organized.
- Opened and closed establishment on time with proper setup and procedure.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Approached encounters with guests and colleagues in courteous and service-oriented manner, creating friendly work environment.
Security Officer
CE Security
Edmonton, Alberta
08.2013 - 04.2015
- Developed crisis-intervention skills by de-escalating conflicts, and ensuring the safety of the public in high-stress environments.
• Communicated effectively with at-risk populations, fostering a calm and supportive environment.
Demonstrated strong observational, decision-making, and interpersonal skills while managing challenging situations.
• Provided compassionate private care for an elder living with Alzheimer’s disease, including daily routines, safety monitoring, and emotional support.
• Built positive rapport with children and youth in the area, fostering trust, and offering guidance when needed. - Warned persons of rule infractions or violations and evicted violators from premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Assisted in the development and implementation of security policies and procedures.
- Performed first aid and CPR when necessary during emergency situations.
Education
Bachelor of Arts - Anthropology
Macewan University
Edmonton01-2024
High School Diploma -
Archbishop O'Leary Catholic Highschool
Edmonton, AB06-2012
Master of Arts - Counseling Psychology
Yorkville University
Toronto, ONSkills
- Reliability and punctuality
- Verbal and written communication
- Relationship building
- Friendly and outgoing
- Critical thinking
- Team building
- Customer service
- Team collaboration
- Time management
- Effective communication
- Problem solving and ethical decision making
- Active listening and empathetic communication
- Crisis de-escalation and conflict resolution
- Culturally sensitive and diversity awareness
Certification
- Trauma Aware
- First Aid Certified
Languages
English
Native/ Bilingual
Arabic
Limited
Affiliations
- Mindfulness and Meditation
- Swimming and Strength training
- Hiking and Outdoor activities
- Philosophical and Psychological Study
References
References available upon request.
Timeline
Gym Attendant
PSP
09.2023 - 04.2024
Cashier Assistant
Costco
06.2019 - Current
Security Officer
CE Security
08.2013 - 04.2015
Bachelor of Arts - Anthropology
Macewan University
High School Diploma -
Archbishop O'Leary Catholic Highschool
Master of Arts - Counseling Psychology
Yorkville University