Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Thoucan Kamal

Edmonton,AB

Summary

I am currently a graduate student in counseling psychology, seeking a practicum placement to apply both academic and experiential knowledge, and further develop clinical skills. Providing a strong foundation in psychology, interpersonal communication, and client support, with years of experience in customer service and security work. Passionate about offering support to individuals in their mental health journey, while working under professional supervision.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Cashier Assistant

Costco
Edmonton, Alberta
06.2019 - Current
  • Trained new staff on cashier procedures and customer service standards.
  • Built rapport and maintained professionalism with diverse cliental.
  • Practiced empathy and patience in addressing concerns, enhancing client satisfaction.
  • Strengthened teamwork and communication skills in a fast-paced environment.
  • Provided extra assistance to elderly clients, including addressing their concerns, and helping them safely to their vehicles.
  • Collaborated with team members to ensure smooth store operations.
  • Resolved customer complaints professionally and promptly during peak hours.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Interacted politely with customers to promote quality service during checkout.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Resolved customer complaints regarding sales and service.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.

Gym Attendant

PSP
Edmonton, Alberta
09.2023 - 04.2024
  • Supported active military personnel and veterans in a fitness setting, creating a welcoming and encouraging environment.
  • Built a strong rapport and trust with individuals from diverse backgrounds, often providing a listening ear and guidance on wellness resources.
  • Gained valuable experience engaging with populations facing unique physical and psychological challenges, strengthening empathy and communication skills.
  • Developed relationships with customers to encourage loyalty to the gym brand.
  • Provided instruction on proper form when using exercise equipment.
  • Inspected machines regularly for damage or malfunctioning parts before use by members.
  • Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
  • Resolved customer issues to maintain high standards of customer satisfaction.
  • Handled various cleaning duties to keep common areas neat and organized.
  • Opened and closed establishment on time with proper setup and procedure.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Approached encounters with guests and colleagues in courteous and service-oriented manner, creating friendly work environment.

Security Officer

CE Security
Edmonton, Alberta
08.2013 - 04.2015
  • Developed crisis-intervention skills by de-escalating conflicts, and ensuring the safety of the public in high-stress environments.
    • Communicated effectively with at-risk populations, fostering a calm and supportive environment.
    Demonstrated strong observational, decision-making, and interpersonal skills while managing challenging situations.
    • Provided compassionate private care for an elder living with Alzheimer’s disease, including daily routines, safety monitoring, and emotional support.
    • Built positive rapport with children and youth in the area, fostering trust, and offering guidance when needed.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Assisted in the development and implementation of security policies and procedures.
  • Performed first aid and CPR when necessary during emergency situations.

Education

Bachelor of Arts - Anthropology

Macewan University
Edmonton
01-2024

High School Diploma -

Archbishop O'Leary Catholic Highschool
Edmonton, AB
06-2012

Master of Arts - Counseling Psychology

Yorkville University
Toronto, ON

Skills

  • Reliability and punctuality
  • Verbal and written communication
  • Relationship building
  • Friendly and outgoing
  • Critical thinking
  • Team building
  • Customer service
  • Team collaboration
  • Time management
  • Effective communication
  • Problem solving and ethical decision making
  • Active listening and empathetic communication
  • Crisis de-escalation and conflict resolution
  • Culturally sensitive and diversity awareness

Certification

  • Trauma Aware
  • First Aid Certified

Languages

English
Native/ Bilingual
Arabic
Limited

Affiliations

  • Mindfulness and Meditation
  • Swimming and Strength training
  • Hiking and Outdoor activities
  • Philosophical and Psychological Study

References

References available upon request.

Timeline

Gym Attendant

PSP
09.2023 - 04.2024

Cashier Assistant

Costco
06.2019 - Current

Security Officer

CE Security
08.2013 - 04.2015

Bachelor of Arts - Anthropology

Macewan University

High School Diploma -

Archbishop O'Leary Catholic Highschool

Master of Arts - Counseling Psychology

Yorkville University

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Thoucan Kamal