Thommy Phiv
London,Ontario
Summary
6+ years of IT experience in both troubleshooting and repairing.
Excels in both hardware and software, a solution-focused worker who
prides on their knowledge of anything computer-related.
Out-of-the-box thinker and strongly committed to the continuous process
of self-improvement and exceeding all expectations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
IT Operations Analyst II
TD Bank
London, Ontario
08.2022 - Current
- Currently taking a team lead position managing 6 people creating captivate modules meant to help new and seasoned agents with training on all queues/applications
- Had to learn multiple new programs while creating an infrastructure, delegating work and making an efficient work flow to output training modules from the ground up
- Providing excellent first level support for multiple lines of businesses
- Actively keep up-to-date on all software changes for the tools, processes and procedures while also updating our knowledgebase on ServiceNow (SNOW)
- Managed and followed-up escalations and handled high priority clients
IT Operations Analyst I
TD Bank
London, Ontario
07.2018 - 08.2022
- Responsible for quickly solving technology-based issues
- Learned all the tools proficiently to be able to properly assist both my colleagues and clients
- Quickly adapted and assimilated to the work dynamic
- Solves front and back-end technology-based issues for both TD clients and internal roles via email/phone communications in both French and English
- Learned all the tools proficiently to be able to properly assist both my colleagues and clients.
IT Bilingual Support Representative
TD Bank
London, Ontario
01.2018 - 07.2018
- Solved front and back-end technology-based issues for both TD clients and internal roles via email/phone communications in both French and English.
- Learned all the tools proficiently to be able to properly assist both my colleagues and clients.
- Performed system administration tasks including user account maintenance and access control management.
Education
Computer Programming Analyst -
Fanshawe College
01.2016
Ontario Secondary School Diploma -
Gabriel Dumont
Skills
- Adobe Photoshop
- Adobe Captivate
- Microsoft Office
- Java
- ServiceNow
- Active Directory
- French
- Sony Vegas Pro
Accomplishments
- 2012 Computer Science Award
- 2012 Bilingual Award
- 2012 French Award
Cover Letter
Thank you for very much for your time.
I am an adaptable professional who has been consistently praised as hard-working by co-workers and management. Over the course of my 6-year career, I’ve developed a skill set directly relevant to the role you are looking for, properly document tickets through ServiceNow, create a task list (Excel/Access file) that details which task should be completed for each ticket and watch over any change logs/deployment/activities to ensure that everything runs smoothly. Overall, I have consistently demonstrated creative thinking critical thinking and problem-solving abilities in every aspect of my Operations Analyst role and I implore you to review my detailed achievements in the attached resume.
Sincerely,
Thommy Phiv
References
- Stephen Hinkson, +1 519 639 3015, Stephen.Hinkson@td.com, IT Operations Analyst III, TD Bank
- Hassann Fayad, +1 519 859 8877, hassan.fayad@canadalife.com, Senior Instructional Designer, Canada Life
- Talal Sahlol, +1 519 860 4850, Talal.Sahlol@td.com, IT Operations Analyst IV, TD Bank
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
IT Operations Analyst II
TD Bank
08.2022 - Current
IT Operations Analyst I
TD Bank
07.2018 - 08.2022
IT Bilingual Support Representative
TD Bank
01.2018 - 07.2018
Computer Programming Analyst -
Fanshawe College
Ontario Secondary School Diploma -
Gabriel Dumont
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