Thomas (Tom) Zettel
Kitchener
Summary
Recreation Vehicle professional with strong foundation in management and RV maintenance and repair. Known for precise diagnostics and timely repairs that enhance vehicle performance and reliability. Consistently fosters teamwork and adapts to evolving challenges while maintaining focus on safety and quality. Recognized for technical expertise and problem-solving abilities.
Overview
46
46
years of professional experience
Work History
Recreation Vehicle Service Technician
Northern Wellington RV
03.2024 - Current
- Responsible for in shop and mobile service repairs on RV trailers and motorhomes.
- Delivered exceptional customer experience by addressing concerns and providing clear explanations of repair needs and solutions.
- Assisted in inventory management, ordering necessary parts as needed to maintain adequate stock levels for efficient operations.
- Ensured safety compliance through meticulous adherence to established protocols and guidelines during all service procedures.
Recreation Vehicle Technician
Big Bear RV Sales
04.2021 - 11.2023
- Responsible for mobile warranty and aftermarket service throughout Southern Ontario
- Mentored junior technicians by sharing technical knowledge, fostering professional growth within the team.
- Achieved high levels of customer satisfaction by proactively addressing concerns and resolving issues in a professional manner.
Recreation Vehicle Service Manager
Wellington Highlands RV
03.2010 - 03.2021
- Responsible for overseeing and scheduling jobs and tasks for up to 5 technicians and labourers.
- Responsible for dealing directly with customers, taking their service requests, seeing the jobs are completed expediently and to a high quality standard and billing for services rendered.
- Looked after repairing RV manufacturer deficiencies and submitting warranty claims for reimbursement.
- Oversaw all aspects of the service mobile and shop safety and functionality.
- Inspected RV's and completed damage estimates for customers and Insurance companies.
- Responsible for training and oversight of junior techs and labourers.
Owner Operator Mobile RV Service
TZRV Mobile Service
05.2004 - 03.2010
- Managed day-to-day business operations of Mobile RV Service proprietorship business
- Travel Southern and Central Ontario servicing RV's onsite in Campgrounds or at customer residence.
- Servicing commercial contracts for Multiple Mobile Safety Shoe, Boot and clothing companies on mobile sales trucks. (Trucks utilized the same appliances as RV's).
- Kept Inventory updated and maintained service vehicle and mobile shop trailer.
Service Manager Technician
Campers Word
11.1996 - 05.2004
- Responsible for overseeing and scheduling jobs and tasks for up to 4 technicians and labourers.
- Responsible for dealing directly with customers, taking their service requests, seeing the jobs were completed expediently and to a high quality standard and billing for services rendered.
- Looked after repairing RV appliances and dealing direct with manufacturers for warranty claim repairs and reimbursements.
- Oversaw all aspects of the service department and shop safety and functionality.
- Inspected and completed damage repair estimates for customer and Insurance companies.
- Responsible for training and oversight of junior techs and labourers.
Service Manager Technician ( Company Director )
Don's Trailer Service
09.1978 - 11.1996
- Received training and tech skills to become a licensed propane and natural gas technician.
- Was given opportunities to learn not only the Service but also the business end of company operations so as to run the business while the owners spent winters in the warmer south.
- Responsible for managing techs and labourers and all aspects of day to day company operations.
Education
No Degree -
Grand River Collegiate
Kitchener, ONSkills
- RV1 Propane certificate
- Have possessed Fitter 1 Natural gas and Refrigeration recovery and recharge certificates
- Have possessed WHIMIS and Working at heights certificates
- Have extensive experience in managing all facets of a service shop scheduling and inventory control and training
- Over 45 years experience in:
- Repairs of all Recreation Vehicles Appliances including refrigeration ( Absorption and compression ), Furnace, Air conditioner, Water Heater etc
- Proficient in Structural repairs for RV's - Carpentry, aluminum siding, framing Complete coach roof ceiling wall and floor rebuilds and repairs
- Extensive in shop and mobile repairs throughout southern and central Ontario
- Fabrication and welding ( do not possess welding credentials )
- RV Potable and waste water system installation and repairs
- Electrical diagnostics with 12volt and 110 volt systems including Shore power, generator, solar and battery
- Have completed hundreds of manufacturer service courses
- Valid Class G drivers license and have experience in towing trailers from small utility to boat and up to 40plus foot travel trailers Also have driven all types of vehicles including Class A, Class B, Highway coach Bus conversions and service vans
Languages
English
Interests
- Participate in [sport 1] and [sport 2], as recreational activities to maintain physical fitness
- Camping- My family has always enjoyed camping, from staying in a tent to a trailer to a motorhome and now back to a tent My wife and I enjoy backcountry camping and fishing with out boat
- Volunteering-As a father of 4 and having been deeply involved in sports participation for much of my life I have been fortunate to be in a position to volunteer for coaching minor hockey and baseball for many years for my 2 boys
Timeline
Recreation Vehicle Service Technician
Northern Wellington RV
03.2024 - Current
Recreation Vehicle Technician
Big Bear RV Sales
04.2021 - 11.2023
Recreation Vehicle Service Manager
Wellington Highlands RV
03.2010 - 03.2021
Owner Operator Mobile RV Service
TZRV Mobile Service
05.2004 - 03.2010
Service Manager Technician
Campers Word
11.1996 - 05.2004
Service Manager Technician ( Company Director )
Don's Trailer Service
09.1978 - 11.1996
No Degree -
Grand River Collegiate