Thomas Oommen Chacko
Scarborough, On,ON
Summary
Knowledgeable Front Office Agent experienced in busy hotel settings. Driven and dedicated with a focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
5
5
years of professional experience
Work History
Bell Person - Front Office
Hotel X
01.2024 - Current
- Provided exemplary and proficient guest services.
- Collaborated with the front desk and concierge to ensure smooth arrivals and departures of 150–200 guests during peak check-in and check-out hours.
- Promptly delivered luggage and room drops with discretion.
- Assisted with valet services in maintaining an unblocked arrival and departure of guest cars during rush hours.
- Demonstrated great problem-solving abilities by promptly responding to visitor requests and resolving issues.
- Boosted team morale through active participation in departmental meetings and training sessions aimed at enhancing job performance levels.
- Served as a knowledgeable resource for guests seeking information about nearby restaurants, shopping centres, and entertainment options.
Crew Member
Blaze Pizza
09.2023 - 09.2024
- Worked front counter, and back in-kitchen
- Addressed almost guest needs, questions, or concerns to create an optimum experience onboard
- Escalated problems or complaints to the relevant supervisor or manager for resolution
- Assisted 6 team members to achieve goals
- Accurately operated cash register to process customer payments
- Kept drawer balanced by accurately processing cash, credit and debit payments
- Trained new team members on procedures, customer service, and sales techniques
- Took orders, prepared meals, and collected payments.
Call Center Representative
Expedia.com
08.2022 - 04.2023
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adhered to company policies and scripts consistently
- Responded to customer calls and emails to answer questions
- Processed debit and credit card and electronic check payments
- Used computerized ticketing systems to process ticket orders securely
- Answered customer inquiries regarding ticket availability and pricing
- Attained more than minimum call target, which is 50 calls per day
Receptionist
Trident Cochin
09.2019 - 04.2022
- Provided primary customer support
- Answered constant flow of customer calls
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Replenished guest room water glasses, toiletries, and paper products
- Completed daily procedure checklist
- Served food from the hotel restaurant to guests' rooms in compliance with COVID-19 protocols.
Education
Ontario College Graduate Certificate - Global Hospitality Operations Management
Seneca Polytechnic
North York, ON09.2024
Ontario College Graduate Certificate - Global Hospitality Business Development
Seneca Polytechnic
North York, ON12.2023
Bachelor of Arts - Bachelors of Travel & Tourism Management
Holy Cross College of Management And Technology
Idukki, India06.2022
Skills
- Customer Service
- Order Management
- Customer Engagement
- Meeting Room Preparation
- Guest Relations
- Oracle Hospitality OPERA Property Management System
- SkyTouch Technology
Websites
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Professional Working
Arabic
Professional Working
Timeline
Bell Person - Front Office
Hotel X
01.2024 - Current
Crew Member
Blaze Pizza
09.2023 - 09.2024
Call Center Representative
Expedia.com
08.2022 - 04.2023
Receptionist
Trident Cochin
09.2019 - 04.2022
Ontario College Graduate Certificate - Global Hospitality Operations Management
Seneca Polytechnic
Ontario College Graduate Certificate - Global Hospitality Business Development
Seneca Polytechnic
Bachelor of Arts - Bachelors of Travel & Tourism Management
Holy Cross College of Management And Technology
Similar Profiles
Bandana GhimireBandana Ghimire
Light Duty Cleaner at Hotel XLight Duty Cleaner at Hotel X
Uday MittalUday Mittal
Bar Supervisor at Hotel XBar Supervisor at Hotel X
Saloni TamhaneSaloni Tamhane
Head Hostess at Hotel XHead Hostess at Hotel X