Thomas Mle Seton
Information Technology Specialist
Edmonton,Alberta
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
4
4
Certification
2
2
Languages
Work History
Information Technology Assistant
United States Peace Corps
08.2021 - Current
- Provided technical support to users with hardware and software issues
- Ensured compliance with data protection policies and regulations
- Analyzed application logs to identify potential problems before they occur
- Maintained inventory records of all IT equipment and supplies
- Managed virtual machines including creating templates, cloning VMs
- Implemented processes that improved customer service and efficiency rates
- Resolved network problems by troubleshooting server connections and communications links
- Developed system documentation for new applications and procedures
- Configured firewalls to protect internal networks from external threats
- Collaborated with vendors to resolve technical issues with hardware or software components.
- Enhanced system security by conducting regular vulnerability assessments and implementing necessary patches.
- Spearheaded efforts to establish an effective disaster recovery plan, ensuring business continuity in the event of unforeseen events .
- Imaging of desktops and laptops computers
- Creation user accounts in Active Directory.
Information Technology Assistant
United Nation Development Program
11.2016 - 07.2021
- Provided technical support to users with hardware and software issues
- Ensured compliance with data protection policies and regulations
- Analyzed application logs to identify potential problems before they occur
- Maintained inventory records of all IT equipment and supplies
- Managed virtual machines including creating templates, cloning VMs
- Implemented processes that improved customer service and efficiency rates
- Resolved network problems by troubleshooting server connections and communications links
- Developed system documentation for new applications and procedures
- Maintained up-to-date knowledge of current trends in information technology
- Configured firewalls to protect internal networks from external threats
- Collaborated with vendors to resolve technical issues with hardware or software components
- Performed maintenance on network servers, workstations, printers, routers, switches and other related devices
- Created user accounts, maintained security access levels, reset passwords
- Assisted in the installation, configuration and troubleshooting of computer systems
- Trained staff members on proper use of technology resources and best practices
- Installed operating systems such as Windows and Mac OS
- Responded promptly to helpdesk requests within established SLA guidelines
- Participated in projects involving network upgrades and new technologies.
Field Service Engineer
Evergreen Goodwill
04.2015 - 10.2016
- Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations
- Repaired and calibrated systems and equipment post-installation
- Provided onsite installation and configuration of hardware, software and related peripherals for customers
- Developed technical solutions to resolve customer issues
- Provided on-site services, installed new systems and escalated customer complaints
- Ensured compliance with all relevant policies, regulations and standards
- Identified engineering problems and recorded solutions for reference purposes
- Coordinated work between team, other departments, subcontractors and customers
- Managed maintenance data records and tracked maintenance and operating information for onsite reference
- Diagnosed system failures and determined most cost-efficient solutions
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures
- Responded promptly to customer inquiries via telephone or email communication
- Established positive relationships with customers through friendly interactions
- Repaired defective units using manuals and tools
- Installed upgrades on existing systems according to manufacturer specifications
- Coordinated with vendors regarding warranty repairs or replacement parts orders
- Created and implemented maintenance program to maintain operational efficiencies and reduced downtime
- Maintained inventory control records for spare parts used during service calls
- Identified opportunities for process improvement within the Field Service Department
- Troubleshot and repaired hydraulic, mechanical and electrical systems
- Traveled to designated area on short notice to support contractors by working weekends and overtime
- Administered installation service and repair of products along with IT solutions at customer sites as part of long-term maintenance contracts
- Recommended equipment design changes and upgrading
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting
- Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices
- Adhered strictly to safety guidelines when performing service tasks onsite
- Created detailed documentation of service activities performed at customer sites
- Assisted with the development of training materials and provided instruction to end-users
- Conducted developmental tests and detailed experiments to collect design data
- Conducted system tests to ensure proper functioning of hardware components
- Implemented preventive maintenance procedures to reduce downtime and improve performance levels
- Utilized remote access technology to diagnose complex technical problems remotely
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully
- Installed new components or replaced defective parts to restore functionality
- Ran tests on newly repaired machinery and equipment to confirm proper functionality
- Completed scheduled appointments on time to drive quality service.
Information Technology Officer
United Nation Food and Agriculture Organization
09.2008 - 12.2014
- Configured firewalls according to corporate security standards to protect against external threats
- Identified opportunities for process improvement initiatives that would improve service levels or reduce cost
- Assisted in the installation, configuration and maintenance of computer hardware, software, systems and networks
- Prepared detailed documentation including standard operating procedures for IT operations
- Managed projects from inception through implementation as well as post-implementation review stages
- Guided senior leaders on strategic planning initiatives
- Maintained records of daily data communication transactions, problem reports and remedial actions taken
- Performed server maintenance tasks such as creating user accounts, assigning privileges and setting up profiles
- Installed approved software updates and patches on all workstations using remote administration tools
- Deployed security measures to protect data from unauthorized access or modification
- Monitored system performance, identified potential issues, troubleshooted problems and provided timely resolution
- Provided technical assistance and support for incoming queries related to computer systems, software and hardware
- Conducted regular backups to prevent data loss in case of unexpected system failure
- Implemented policies and procedures for effective management of IT resources
- Researched emerging technologies that could be implemented within the organization's infrastructure
- Developed test plans to ensure quality assurance prior to production deployment
- Developed technical solutions to ensure operational efficiency and user satisfaction
- Analyzed business requirements to develop functional specifications for new applications or modifications of existing applications
- Ensured compliance with applicable laws regarding privacy and security of electronic information assets
- Coordinated with vendors on product acquisition, delivery schedules and other project related activities
- Reviewed vendor proposals for products and services relevant to IT needs
- Identified issues and resolved problems with hardware and software to improve end-user experience
- Analyzed financial data, developed budget and managed expenditures for technology services
- Directed global network infrastructure strategy, guiding network installations in multiple locations and connecting facilities
- Designed contingency planning, formal training and employee development plan to increase staff quality performance
- Collaborated with and mentored technology staff, promoting synergetic partnerships, credibility and teamwork
- Developed and implemented short and long-term technology programs to determine performance measurements, outcomes and investment needs
- Oversaw various IT staff, personalizing oversight to create positive working relationships and effective management structures
- Formed and reinforced third-party relationships with IT leaders at allied organizations, providing opportunities for joint ventures and collaborative products
- Coordinated, managed and prepared RFPs and RFQs for purchasing department, recommending software and hardware specifications
- Facilitated leadership to community and internal staff by conducting technology trainings and workshops
- Orchestrated high-level IT vendor relationships, selecting voice, data and other providers in addition to verifying and maintaining advantageous service level agreements
- Designed standardized employee development processes to expedite onboarding and verify skills and competencies among new personnel
- Streamlined mobile and cloud-based computing through blend of efficient and effective applications with ongoing reliability testing
- Analyzed workflows and established priorities for daily operations
- Managed backup, user account and helpdesk systems
- Provided company users with tech support for IT problems and account maintenance
- Met with users, vendors and technicians to determine computing requirements
- Maintained knowledge of advances in information technology systems and applications
- Recruited, trained and supervised IT department staff
- Evaluated organization's technology to recommend upgrades for hardware and software
- Met with stakeholders to collaborate and resolve problems
- Reviewed program plans to develop and coordinate activities
- Controlled operational IT budget and expenditures within department parameters
- Reviewed and approved project plans prior to implementation
- Procured IT resources for strategic and operational computing requirements
- Communicated relevance of organizational goals, policies and procedures to IT department staff
- Assigned and reviewed work of IT project managers, systems analysts and developers
- Developed data security and disaster recovery procedures
- Assessed data processing proposals and requirements to determine project feasibility
- Examined metrics and prepared IT project progress reports
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure
- Developed project metrics to follow system build-out progress
- Created centralized management capability by integrating warehouse management software applications.
Education
Bachelor of Science - Infromation Technology
Amity University
New Dehli, India12.2013
Associate of Arts - Business Education
West Africa College For Sustainable Development
Accra, Ghana02.2005
Skills
- Network configuration
- Information Security
- Remote Support
- System Administration
- Mobile Application Development
- Disaster Recovery Planning
- Server Management
- Software Installation
- Application support
- Technical Support
- User Support
- Network Troubleshooting
- IT Asset Management
- Operating System Knowledge
- Data Recovery
- Hardware diagnostics
- Information Protection
- Customer Service
- Training abilities
- Application installations
- Hardware upgrades
- Configuring and Installing Active Directory, Azure AD
- Configuration of Cisco VOIP
- Virtualization Technologies
- Network Administration
- Security optimization
- Virtualization
- DHCP/DNS Ethernet and Firewall proficient
- LAN/WAN
- Customer Success Management
- Technical Troubleshooting
- Operating systems
- Complaint resolution
- Multi-Factor Authentication
- MS Office proficiency
- Issue Troubleshooting
- Microsoft Outlook
- Mobile Device Management
Certification
- CCNA - Cisco Certified Network Associate
- Security, CompTIA - Security+
- Microsoft Certified Technology Specialist Training - MCTS
- Fiber Optic Technician - CFOT
Accomplishments
- Employee Customer Service for 2023
- Microsoft Intune and Yubikey migration project - 2023
- Deployment of Cisco VOIP phones for Employees - 2024
Activities
Solutions-focused, team-oriented IT Specialist with experience and hands-on skill in Cisco LAN/WAN Networking environment, Excellent knowledge of Microsoft Azure Active director), Cloud Platform Security, Cybersecurity + including AWS Security. I am an IT Professional with almost 15 years of experience in ICT. Working knowledge Cisco IP phone configuration using Cisco Unity Communication Manager Express
Bold Profile
https://bold.pro/my/thomasmle%2Dseton/318
References
References available upon request.
Languages
English
Full Professional
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteSoftware
Microsoft Office 365
Adobe Premier Pro
Timeline
Information Technology Assistant
United States Peace Corps
08.2021 - Current
Information Technology Assistant
United Nation Development Program
11.2016 - 07.2021
Field Service Engineer
Evergreen Goodwill
04.2015 - 10.2016
Information Technology Officer
United Nation Food and Agriculture Organization
09.2008 - 12.2014
Bachelor of Science - Infromation Technology
Amity University
Associate of Arts - Business Education
West Africa College For Sustainable Development
- Microsoft Certified Technology Specialist MCTS
- Certified Fiber Optic Technician CFOT
- Cisco Certified Network Associate CCNA
- Network Plus N+
- Hardware & Repair A+
- CompTIA Security + Security +
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