Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Jason Calder

Calgary,AB

Summary

Highly motivated,enthusiastic individual with over 20 years experience of working independently in a safe manner. Practiced in following regulations, scheduled routines and policies Expert in maintaining accurate cargo records and resolving customer issues quickly. Highly organized Delivery Agent experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills. Reliable candidate eager to leverage knowledge in logistics and transportation management. Strong communication skills. Flexible and excels under pressure in fast-paced environment. Strategic Delivery Agent with expertise in arranging and tracking shipments for international and domestic clients. Proficient in using shipping and tracking software with strong attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

37
37
years of professional experience

Work History

Delivery Agent

Canada Post Corporation
03.2010 - Current
    • Adhered to all company policies, procedures, and safety regulations while performing daily tasks.
    • Safely navigated various road conditions and traffic situations to guarantee the well-being of packages and vehicles.
    • Managed paperwork accurately, including maintaining detailed records of deliveries, signatures, and other relevant information.
    • Stayed up-to-date with company policies, safety regulations, and training requirements by attending relevant workshops or sessions as needed. Completion of valid Transportation of Dangerous Goods certificate.
    • Maintained excellent communication with customers, providing updates on delivery status and addressing any concerns or issues.
    • Assisted in warehouse operations, loading and unloading trucks as needed to ensure smooth workflow during peak hours.
    • Adapted quickly to changing weather conditions or unforeseen circumstances while maintaining a strong commitment towards meeting customer expectations at all times.
    • Handled fragile items with care to minimize damages during transit and uphold the company''s reputation for reliable service.
    • Collaborated with team members to optimize route planning and improve overall service quality.
    • Continuously stayed informed about industry trends and best practices in order to provide top-quality service in a competitive market landscape.
    • Fostered positive relationships with clients through courteous interactions during pickups deliveries.
    • Participated in regular team meetings to share ideas and suggestions on improving overall service quality.
    • Conducted thorough vehicle inspections before each shift, identifying potential maintenance issues to prevent breakdowns or accidents on the road.
    • Identified opportunities for process improvements within the workplace, contributing ideas that led to increased operational efficiency.
    • Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
    • Prepared hazardous material shipments in compliance with safe handling practices.
    • Utilized computer systems to manage cargo shipments and accurately track goods.
    • Training of over 25 new hire employees, educating and coaching of Canada Post Corporation policies and procedures in a Peer Mentor role.

Operator

Calgary Transit Access
10.2005 - 03.2010
    • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
    • Safe door to door transportation of persons with physical and cognitive disabilities.
    • Safe door to door transport of children, adults , and seniors.
    • Completion of daily reports and logs.
    • Collection of passes and tickets.
    • Performance of pre-trip inspections.

Early Childhood and Children's Program Manager

Calgary JCC
09.1987 - 04.2005
  • Leveraged project management processes and tools to define and execute projects.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Developed and maintained logistics workflows, procedures and reports.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Developed strategic plans, setting clear objectives and achievable milestones for team.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Diploma - Physical And Health Education

Mount Royal University
Calgary, AB
05.1987

High School Diploma -

Henry Wise Wood High School
Calgary, AB
06.1985

Skills

  • Proper lifting techniques
  • Professionalism and Punctuality
  • Vehicle maintenance knowledge
  • Load securing proficiency
  • Physical stamina and strength
  • Safety Compliance Awareness
  • Geographical Area Familiarity
  • Strong Navigation Skills
  • Efficient Driving Practices
  • Inventory Management Competence
  • Cargo Loading
  • Payment Processing
  • Cargo unloading
  • Self-motivation and discipline

Timeline

Delivery Agent

Canada Post Corporation
03.2010 - Current

Operator

Calgary Transit Access
10.2005 - 03.2010

Early Childhood and Children's Program Manager

Calgary JCC
09.1987 - 04.2005

Diploma - Physical And Health Education

Mount Royal University

High School Diploma -

Henry Wise Wood High School

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Thomas Jason Calder