Director – University of Waterloo Soccer Camp Action Areas and Results Organizational Leadership and Planning Key role in Association partnerships with City of Waterloo, City of Hamilton, City of Burlington, Hamilton Health Sciences Corporation, multiple Health organizations in Kitchener-Waterloo and Cambridge – one line for interview notes for each Senior Leadership Teams – Oakville, St. Thomas, Hamilton and Cambridge/Kitchener-Waterloo – Acting CEO as necessary Association-level operational and strategic planning leadership in Kitchener-Waterloo and Hamilton/Burlington Staff lead seconded by YMCA Canada as interim CEO – successful municipal recreation partnership to amalgamate St. Thomas YMCA with a municipal Recreation organization/facility to create strengthened operations Staff leadership on Marketing and Fundraising Board Committees in Oakville Y Canada Operational Review Team Leader (3), and member (2), for reviews on 5 YMCAs in operational distress Created Health and Wellness/Chronic Disease programming and community partnerships in Kitchener-Waterloo (expand on this in notes for interview – mention Crystal) Human Resources Responsible for the structure, recruitment, hiring, development and evaluation of volunteer and staff teams, numbering more than 200 at one time. Volunteer recruitment, selection and development for program and fundraising, including Capital Campaigns Staff, volunteer and member training and recognition event design and delivery Facility Development, Planning and Management Negotiation of Stork YMCA Capital and Operations Agreements with City of Waterloo and Waterloo Public Library Design and Construction Leadership of multi-service new facilities and significant renovations/expansions involving pool, gym, track, multipurpose, change room, child care, immigrant service, physiotherapy and social/food service spaces; Waterloo Stork YMCA new facility (budget, design, construction) A.R. Kaufman YMCA addition and renovations (budget, design, construction) Burlington YMCA renovation/expansion (budget, design, construction) Downtown YMCA renovations (budget, design, construction) Hamilton Mountain YMCA new facility (budget, design) Flamborough Family YMCA new facility (concept design team, construction) Leadership to all aspects of Maintenance/Housekeeping in Hamilton, Cambridge/KW, Stratford, Guelph YMCAs Financial Management and Development Manage all aspects of Membership Operations budgets up to $10million annually Manage all aspects of Capital Maintenance budgets for multiple branches totaling $2 million annually Developed and managed $26 million YMCA 6-year Strategic and Capital Development Budget in Hamilton/Burlington as well as multi-million plans in Cambridge, Kitchener, Waterloo.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.