Thomas Fabrice Nogol Mbock

• Provided exceptional customer service to the bank's clients, ensuring end-to-end success in the implementation and management of online tax payment, without any negative impact.
• Identified clients' financial needs and recommended appropriate banking products and services.
• Processed banking transactions accurately and efficiently, ensuring follow-up and processing of client transactions received.
• Developed and maintained long-term relationships with clients.
• Reconciled clearing accounts, nostro accounts, and suspense accounts to have a clear view of clients' cash position and the accuracy of banking operations.
• Ensured the approval of transactions in accordance with exchange regulations.
• Implemented marketing strategies to increase the company's visibility and attract new clients.
• Managed complaints, resolved problems professionally, ensuring full customer satisfaction.
• Ensured that regulatory reports were submitted on time and accurately.
• Performed reconciliation of all treasury-related.
• Streamlined internal processes for improved efficiency and productivity.

Improved the reliability of the guarantee inventory file for better monitoring of the status of clients guarantees.