Thomas Young
Delhi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Six Nations Health Services
03.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs.
- Collected, validated and distributed information to employees.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed department budgets and generated financial reports for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.\\\\\\\\\\\\\\\\\\\\\\
E-Commerce Brand Owner
Muttz N Manes
05.2021 - Current
- Managed day-to-day business operations.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on company website.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Established relationships with suppliers to increase online product offerings.
- Developed and executed online strategies for leads, sales and pricing to generate revenue.
- Utilized analytic tools to optimize product listings and improve customer experience.
Hospital Housekeeper
Tillsonburg District Memorial Hospital
12.2021 - 11.2022
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Press Machine Operator
Toyotetsu TTCA
04.2019 - 04.2020
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Demonstrated effective communication skills through positive interactions with site managers, outside contractors, and junior on-site staff.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Medical Filing Clerk
Oakville Endoscopy Clinic
05.2015 - 09.2015
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Initiated patient medical records by creating and processing patient care record folder with patient demographics and medical history information.
- Oversaw 5-month project to revamp filing system and improve department productivity.
Education
Professional Certificate - Data Analysis
Google
11.2023 - 12.2023
Business Management Essentials Certification - Business Management
Management And Strategy Institute
Downingtown, PA (remote)03.2023
Applied Suicide Intervention Skills Training - Suicide Intervention Skills
Canadian Mental Health Association
Ohsweken, ON03.2023
Taking Meeting Minutes Certification - Meeting Minutes
Alison
Remote03.2023
Bachelor of Science - Honours Biological Science
University of Guelph
Guelph, ON09.2021
Course - Power BI For Business Intelligence
Udemy
01.2024 - 02.2024
Skills
- Office Supplies and Inventory
- Detailed Meeting Minutes
- MS Office
- Business Administration
- Financial Leadership
- Business Writing
- Travel Administration
- Records Management Systems
- Employee Timesheet Processing
- Calendar Management
- Project Management
- Senior Leadership Support
Timeline
Course - Power BI For Business Intelligence
Udemy
01.2024 - 02.2024
Professional Certificate - Data Analysis
Google
11.2023 - 12.2023
Administrative Assistant
Six Nations Health Services
03.2023 - Current
Hospital Housekeeper
Tillsonburg District Memorial Hospital
12.2021 - 11.2022
E-Commerce Brand Owner
Muttz N Manes
05.2021 - Current
Press Machine Operator
Toyotetsu TTCA
04.2019 - 04.2020
Medical Filing Clerk
Oakville Endoscopy Clinic
05.2015 - 09.2015
Business Management Essentials Certification - Business Management
Management And Strategy Institute
Applied Suicide Intervention Skills Training - Suicide Intervention Skills
Canadian Mental Health Association
Taking Meeting Minutes Certification - Meeting Minutes
Alison
Bachelor of Science - Honours Biological Science
University of Guelph
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