Thomas YAKIELASHEK
winnipeg,manitoba
Summary
Dynamic customer service professional with experience at RietSyd Equipment, adept at resolving inquiries and enhancing satisfaction. Proven ability to train teams and streamline processes, showcasing effective communication and teamwork. Skilled in managing high-stress situations while providing informed recommendations, ensuring a positive customer experience. Flexible and dedicated to operational excellence. Professional with strong experience in vehicle care and customer service, prepared for this role. Skilled in maintaining cleanliness, ensuring customer satisfaction, and handling various cleaning equipment. Effective team player focused on achieving results and adapting to changing needs. Reliable, dependable, with keen eye for delivering high-quality service.
Overview
23
23
years of professional experience
Work History
Carwash Attendent
Cloud Carwash
Winnipeg, MB
03.2016 - 10.2025
- Operated high-pressure wash systems to ensure thorough vehicle cleaning.
- Maintained cleanliness and organization of work areas to enhance efficiency.
- Assisted customers with service options and provided product recommendations.
- Trained new employees on safety protocols and operational procedures.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
Customer Service Representative
RietSyd Equipment
Dauphin, MB
04.2003 - 07.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on company policies and customer service protocols.
- Managed high-volume customer interactions, ensuring timely responses to requests and complaints.
- Streamlined service processes, enhancing overall customer satisfaction and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree -
Dauphin Collegaite Technical Institue
Skills
- Flexible work schedule
- Effective verbal communication
- Teamwork and contribution
- Customer service
Languages
Ukrainian
Native or Bilingual
Timeline
Carwash Attendent
Cloud Carwash
03.2016 - 10.2025
Customer Service Representative
RietSyd Equipment
04.2003 - 07.2014
No Degree -
Dauphin Collegaite Technical Institue