Thomas Wickwire
South Mountain
Summary
Enterprising Arlor haven campground successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
25
25
years of professional experience
Work History
Owner/operator
Arlor Haven Campground
05.2011 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
Floor Supervisor
Craigs Packaging Ltd
11.1998 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Evaluated work of 16 floor employees to improve performance.
- Oversaw scheduling of employees to ensure optimal coverage during peak hours or promotional events while minimizing labor costs.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
Education
Seaway District High School
Iroquois, ON1987
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Operations Oversight
- Operational Reporting
- Performance Analysis
- Mechanical Knowledge
- Vehicle inspections
- Equipment Operation
- Cargo Handling
- Trailer maintenance
Languages
English
Professional Working
Additional Information
capable of mechanical, carpentry, painting, tree cutting, property maintenance etc.
Timeline
Owner/operator
Arlor Haven Campground
05.2011 - Current
Floor Supervisor
Craigs Packaging Ltd
11.1998 - Current
Seaway District High School
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